Crisis Intervention Specialist- 988 Call Center

Crisis Intervention Specialist- 988 Call Center – Full-Time Position

Center for Community Resources

Ebensburg, PA (Cambria County)

2 positions

WANT TO WORK FOR AN AGENCY THAT’S BEEN VOTED BEST PLACES TO WORK FOR 10 CONSECUTIVE YEARS WITH COMPETITIVE BENEFITS AND SALARY?

Center for Community Resources is looking for a compassionate mental health professional to provide Crisis Intervention services through the 988 Crisis Lifeline. Crisis Intervention services include 988 telephone and chat/text services, assessment, crisis counseling, conflict resolution, referral and linking to community resources. Work in a supportive team environment while helping people access mental health/drug and alcohol services throughout Pennsylvania.

CCR’s mission is connecting people to services. And that’s exactly what you’ll be doing in this role. Here, you’ll appreciate the support and camaraderie of a local team as you provide the community with care and support that will improve their mental health and well-being.

Essential Responsibilities:

• Provides crisis intervention, assessment for safety planning, emotional support, and treatment/support referrals to individuals through 988 Crisis telephone and chat/text in a consistent and non-judgmental manner.
• Follow through on imminent risk telephone and chat/text contacts to assure emergency contact is made with individuals and confirm outcomes or re-engage the individual as indicated.
• Provide detailed and thorough documentation for all crisis telephone and chat/text contacts.
• Adhere consistently to telephone and chat/text management guidelines and all call center policies and procedures.
• Must participate in all required training and meetings.
• Utilize supervisory consultation for guidance, support, or debriefing as needed.
• Maintain confidentiality of all callers/texters.
• Other duties as assigned.

The hours for this position may be evening or overnight. We offer an extra $.75 hr. shift differential for 4pm-12am coverage and $1.50 hr. shift differential for the overnight shift. This gives you an opportunity to pick a schedule that best suits your needs/lifestyle. This creates a great work-life balance. However, you must be flexible to work weekends. Speaking of work-life balance, please check out our great benefits listed below. We offer (to start) 20 days of PTO a year!

The starting rate for this position is $21.53/hr. We also offer a possible higher salary based on experience.

Qualifications:

Bachelor’s degree in Human Services or related field. With major course work in sociology, social work, psychology, gerontology, history, criminal justice, nursing, counseling, education, theology, political science or related field AND one-year experience in mental health field required.

Valid driver’s license, proof of auto insurance, Act 33/34 and FBI clearances will be required. Individuals who have accessed human services are encouraged to apply. EOE/ADA

Benefits:

· Health Insurance

· Employee Only: $35.00/per pay

· Employee & Children: $70.00/per pay

· Employee & Spouse: $90.00/per pay

· Full Family: $100.00/per pay

· FREE Dental & Vision

· FSA – Flexible Spending Account

· 403b Retirement Plan with Employer match up to 6%

· Earn up to 20 days paid time off in the first year!

· 7 Paid Holidays and 1 Floating Holiday

· Tuition Reimbursement

· Short-Term Disability

· Life Insurance

· Supplemental Benefits

· Accident

· Critical Illness

· Buy-Up STD

· Voluntary Life and AD&D Insurance

· Employee Assistance Program (EAP)

Job Type: Full-time

Pay: From $21.53 per hour

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $22 - $100