What are the responsibilities and job description for the Call Center Customer Service Representative position at Center For Cosmetic Dentist?
Job Overview
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist clients with their inquiries, resolve issues, and ensure a positive customer experience. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to work effectively in a fast-paced environment.
Responsibilities
- Handle incoming calls from customers with professionalism and courtesy.
- Provide accurate information regarding products and services to assist customers effectively.
- Resolve customer inquiries and complaints in a timely manner, ensuring satisfaction.
- Maintain detailed records of customer interactions through data entry into our systems.
- Collaborate with team members to improve processes and enhance client services.
- Demonstrate excellent phone etiquette while communicating with clients.
- Identify opportunities for upselling or cross-selling products during customer interactions.
- Assist in training new team members as needed, sharing best practices for customer support.
Qualifications
- Previous experience in customer service or call center environment is preferred.
- Strong phone etiquette and communication skills in English; bilingual candidates are highly encouraged to apply.
- Proficient in data entry and comfortable using office software applications.
- Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- A positive attitude with a strong commitment to providing excellent client services.
- Willingness to learn and adapt in a fast-paced work environment.
Join us as we strive to deliver outstanding service and support to our valued customers!
Job Types: Full-time, Part-time
Pay: $19.35 per hour
Benefits:
- Flexible schedule
- Paid time off
Shift:
- Day shift
- Morning shift
Work Location: On the road
Salary : $19
