What are the responsibilities and job description for the Implementation Manager position at Center for Creative Leadership?
Description
Who We Are
The Center for Creative Leadership (CCL) is a top-ranked global provider of leadership development, training, and solutions servicing a global customer base. From team-builders and problem solvers to creative thinkers and transformational visionaries, our people are the drivers behind our business. At CCL, you will have an opportunity to contribute to our mission of building better leaders and a better world. You will feel challenged and inspired while collaborating with a global team of thought leaders, practitioners, researchers, and partners. We share a collective passion for contributing to our clients' success, helping our teammates and colleagues grow and making a real difference in the lives of people around the globe.
General Summary :
The Implementation Manager is accountable for the successful execution of client accounts across multiple levels of customization and lines of business. Acts as a strategic operations partner to the sales team in pre-sales activities; providing thought partnership for scope, resourcing, and logistics. Manages all aspects of assigned accounts to ensure work is completed on time and within scope; has overall responsibility for ensuring scope management, schedule internal / external staffing, outside vendors and contract deliverables. Guides and manages event production criteria and overall account performance.
Principal Duties & Responsibilities :
Account Management & Project Planning :
- Manages a portfolio of client accounts and has overall accountability ensuring exceptional client experience and the successful execution of all contracted activities.
- Set strategic direction for and execute large-scale complex projects, e.g. multi-cohort, global delivery from contracting to program close. Manages all aspects of the agreed upon service levels.
- Proactively assesses project risks (e.g., loss of revenue, loss of reputation, successful execution of contract deliverables) and partners with teams to develop mitigation strategies and resolutions.
- Secures resourcing for all phases of the project (people, facilities, vendors, hotels, materials)
- Builds trust with internal and external partners by proactively driving alignment within client teams and regularly communicating milestones & contractual scoping deliverables status updates.
- Exhibits strong understanding of the client (industry, culture, execution expectations, financial calendar, travel requirements, ).
- Responsible for the development and oversight of project implementation plans / schedules and execution of deliverable.
- Manages stakeholders' communication (internal and external). Listens, speaks, and writes clearly and consistently for maximum impact.
- Partners with client to develop the project level communication plans as needed (e.g., welcome letters, pre-work letters, logistics, ).
- Responsible for appropriately delegating the timely entry of project level data into required CCL Confirms the data is maintained and updated regularly to ensure accurate enterprise reporting (financial, logistics, and more).
- Ensures a seamless transition of client engagement logistics to the assigned Event Producers.
- Accountable for project closing activities to include expense reconciliation, client invoice, session evaluation, delivery team debrief, client debrief, and other actions as Provide summary update to appropriate leadership and client team partners as required.
- Monitors scope and notifies team when margin target is at risk and adjustments are required.
Specific Knowledge, Skills & Abilities :
Education and Experience :
Other Requirements / Experience :
Pay and Benefits
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $63,281 - $68,281
