What are the responsibilities and job description for the MAP/I&A Specialist (Human Services Specialist) position at Center for Digital Governmtent?
Position Description
This posting will be used to fill a Full-Time, Permanent, MAP/I&A Specialist (Human Services Specialist) position in the Department of Aging and Disabilities. This is professional work which involves determining client needs, linking to appropriate community resources and follow-up to ensure receipt of needed services. The mission of the Department of Aging and Disabilities is to: Develop and administer services and programs which promote choice, independence and dignity for older adults, individuals with disabilities and their families and caregivers; advocate for and protect the rights of vulnerable older persons and individuals with disabilities, a population that is rising. We will achieve our mission through extensive outreach, leadership, teamwork, professionalism and a commitment to the community we serve. NATURE AND VARIETY OF WORK The position of Information and Assistance Specialist is a professional position which provides Options Counseling and advocacy work on behalf of older adults, individuals with disabilities, and their family members/caregivers. Work involves collaborative and cooperative work with community agencies, obtaining recommended services for referred clients, advocating on behalf of clients and families, regular community outreach and presentations, screening regarding benefits and entitlement services and assisting with the application processes via contact by telephone, walk-in and community outreach. Work may also involve visiting clients in their homes, and/or cross-training with the State Health Insurance Program (SHIP) to provide Medicare support during open enrollment periods and as needed throughout the year. Occasional outreach on evenings and weekends may be required. Additional duties may be required.
Examples Of Duties And Knowledge, Skills And Abilities
(Note: The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary level for all positions in this class. They are not intended to include all of the essential functions of all positions in the class.)
Assesses the needs and problems of seniors and special needs citizens and their families through personal interviews in the home or other appropriate location.
Develops care plans that alleviate or minimize the impact of problem areas.
Locates and arranges for the timely delivery of appropriate health, social and community resources.
Provides counseling, crisis intervention, and acts as advocate for assigned clients and their families.
Helps client with completion of administrative applications, advocates on their behalf, and provides follow-up to ensure that services are rendered, and/or explores other options for resolution of problems.
Interprets social service and aging program policies and procedures to clients and other persons making inquiries.
Reviews client needs as required through in-home face-to-face interviews and adjusts service levels as needed.
Prepares comprehensive and accurate client records in accordance with pertinent regulations, submits statistical and other reports as needed.
Attends appropriate meetings on case management issues and in-service training as necessary to maintain professional standards and currency in resources pertinent to seniors.
Makes recommendations to improve programs, procedures, and effectiveness of service delivery to target population.
Receives, investigates, and seeks to resolve complaints made by and on behalf of residents of long term care facilities.
Visits local long term care facilities to monitor conditions and to assist in establishing effective resident councils.
Provides assistance to callers seeking long term care placement information.
Observes confidentiality standards, maintains client files, collects and enters accurate statistical information on program activities using computerized systems.
Reports to the proper authorities instances of abuse, financial exploitation and life-threatening conditions existing in long term care facilities.
Establishes and maintains working relationships with long term care facilities, State agencies and law enforcement agencies to facilitate working effectively on problems of the population served.
Knowledge, Skills And Abilities
Considerable knowledge and understanding of Federal and State laws regarding one of the following: regulations and standards pertaining to the various types of long term care facilities; Medicare; Medical Assistance and related insurance programs.
Considerable knowledge of the Older Americans Act, other laws, regulations and policies pertaining to specific senior programs.
Considerable knowledge of human services systems, programs and benefits for older adults.
Ability to express ideas clearly, both orally and in writing.
Skill in interviewing and counseling individuals and families.
Skill in analyzing and interpreting client information and making sound decisions.
Ability to maintain accurate client records and statistical reports.
Minimum Qualifications
Graduation from an accredited four-year college or university with a bachelor's degree in social work, nursing, psychology, or a related area; two (2) or more years of experience in human services program areas; and a valid non-commercial Class C motor vehicle operator's license.
NOTE: Accredited University or College is the recognition from an accrediting agency that an institution maintains a certain level of educational standards. The U.S. Department of Education maintains a database of accrediting agencies it recognizes for schools within the United States. For a University or College outside the United States, the applicant must provide documentation of accreditation and educational equivalency, which can be accomplished through a credential evaluation service. Applicants with a foreign degree must provide this documentation upon the close of the announcement.
Supplemental Qualifications
Preference will be given to applicants with the following:
The supplemental questions are a very important first step in our screening process. Therefore, you are required to accurately and completely respond to each question by providing the information asked in each question. Your responses will be used to initially determine your qualifications and eligibility for this position. DO NOT INDICATE "SEE RESUME" IN RESPONSE TO THE SUPPLEMENTAL QUESTIONS. Your response and lack of detail and explanation in the supplemental questions and in your application may result in failure or disqualification for this position. THIS MEANS YOU WILL BE INELIGIBLE FOR FURTHER CONSIDERATION IN THIS RECRUITMENT PROCESS. Please check "yes" to show that you have read and understand this statement.
Did you graduate from an accredited four-year college or university with a bachelor's degree in social work, nursing, psychology, or a related area?
If you answered "Yes" to the previous question, please enter your major coursework and degree earned. If you answered "No" to the previous question, please enter "N/A."
04
Do you have two (2) or more years of experience in human services program areas?
If you answered "Yes" to the previous question, please explain how you possess this experience to include position title, length of time in position and major duties. If you answered "No" to the previous question, please enter "N/A."
06
Do you possess a valid non-commercial Class C motor vehicle operator's license?
If you answered "Yes" to the previous question, please enter the State, Number, and Class. Please be sure to also enter this information in the "Personal Information" section of your application. If you answered "No" to the previous question, please enter "N/A."
08
Do you have knowledge of basic counseling/human services principles and social insurance programs?
If you answered "Yes" to the previous question, please explain how you possess this experience to include position title, length of time in position and major duties. If you answered "No" to the previous question, please enter "N/A."
10
Do you have experience in working with the elderly and/or adults with disabilities in human service systems?
If you answered "Yes" to the previous question, please explain how you possess this experience to include position title, length of time in position and major duties. If you answered "No" to the previous question, please enter "N/A."
12
Do you have knowledge, skills and abilities navigating service systems with people with disabilities and/or Veterans?
If you answered "Yes" to the previous question, please explain how you possess this experience to include position title, length of time in position and major duties. If you answered "No" to the previous question, please enter "N/A."
14
Do you have experience working with individuals with behavioral health concerns?
If you answered "Yes" to the previous question, please explain how you possess this experience to include position title, length of time in position and major duties. If you answered "No" to the previous question, please enter "N/A."
16
Do you have the ability to speak and understand Spanish fluently?
Did a county employee refer you? If yes, indicate their name, department and badge/id number. If you weren't referred by an Employee indicate N/A.
This posting will be used to fill a Full-Time, Permanent, MAP/I&A Specialist (Human Services Specialist) position in the Department of Aging and Disabilities. This is professional work which involves determining client needs, linking to appropriate community resources and follow-up to ensure receipt of needed services. The mission of the Department of Aging and Disabilities is to: Develop and administer services and programs which promote choice, independence and dignity for older adults, individuals with disabilities and their families and caregivers; advocate for and protect the rights of vulnerable older persons and individuals with disabilities, a population that is rising. We will achieve our mission through extensive outreach, leadership, teamwork, professionalism and a commitment to the community we serve. NATURE AND VARIETY OF WORK The position of Information and Assistance Specialist is a professional position which provides Options Counseling and advocacy work on behalf of older adults, individuals with disabilities, and their family members/caregivers. Work involves collaborative and cooperative work with community agencies, obtaining recommended services for referred clients, advocating on behalf of clients and families, regular community outreach and presentations, screening regarding benefits and entitlement services and assisting with the application processes via contact by telephone, walk-in and community outreach. Work may also involve visiting clients in their homes, and/or cross-training with the State Health Insurance Program (SHIP) to provide Medicare support during open enrollment periods and as needed throughout the year. Occasional outreach on evenings and weekends may be required. Additional duties may be required.
Examples Of Duties And Knowledge, Skills And Abilities
(Note: The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary level for all positions in this class. They are not intended to include all of the essential functions of all positions in the class.)
Assesses the needs and problems of seniors and special needs citizens and their families through personal interviews in the home or other appropriate location.
Develops care plans that alleviate or minimize the impact of problem areas.
Locates and arranges for the timely delivery of appropriate health, social and community resources.
Provides counseling, crisis intervention, and acts as advocate for assigned clients and their families.
Helps client with completion of administrative applications, advocates on their behalf, and provides follow-up to ensure that services are rendered, and/or explores other options for resolution of problems.
Interprets social service and aging program policies and procedures to clients and other persons making inquiries.
Reviews client needs as required through in-home face-to-face interviews and adjusts service levels as needed.
Prepares comprehensive and accurate client records in accordance with pertinent regulations, submits statistical and other reports as needed.
Attends appropriate meetings on case management issues and in-service training as necessary to maintain professional standards and currency in resources pertinent to seniors.
Makes recommendations to improve programs, procedures, and effectiveness of service delivery to target population.
Receives, investigates, and seeks to resolve complaints made by and on behalf of residents of long term care facilities.
Visits local long term care facilities to monitor conditions and to assist in establishing effective resident councils.
Provides assistance to callers seeking long term care placement information.
Observes confidentiality standards, maintains client files, collects and enters accurate statistical information on program activities using computerized systems.
Reports to the proper authorities instances of abuse, financial exploitation and life-threatening conditions existing in long term care facilities.
Establishes and maintains working relationships with long term care facilities, State agencies and law enforcement agencies to facilitate working effectively on problems of the population served.
Knowledge, Skills And Abilities
Considerable knowledge and understanding of Federal and State laws regarding one of the following: regulations and standards pertaining to the various types of long term care facilities; Medicare; Medical Assistance and related insurance programs.
Considerable knowledge of the Older Americans Act, other laws, regulations and policies pertaining to specific senior programs.
Considerable knowledge of human services systems, programs and benefits for older adults.
Ability to express ideas clearly, both orally and in writing.
Skill in interviewing and counseling individuals and families.
Skill in analyzing and interpreting client information and making sound decisions.
Ability to maintain accurate client records and statistical reports.
Minimum Qualifications
Graduation from an accredited four-year college or university with a bachelor's degree in social work, nursing, psychology, or a related area; two (2) or more years of experience in human services program areas; and a valid non-commercial Class C motor vehicle operator's license.
NOTE: Accredited University or College is the recognition from an accrediting agency that an institution maintains a certain level of educational standards. The U.S. Department of Education maintains a database of accrediting agencies it recognizes for schools within the United States. For a University or College outside the United States, the applicant must provide documentation of accreditation and educational equivalency, which can be accomplished through a credential evaluation service. Applicants with a foreign degree must provide this documentation upon the close of the announcement.
Supplemental Qualifications
Preference will be given to applicants with the following:
- Knowledge of basic counseling/human services principles and social insurance programs
- Experience in working with the elderly and/or adults with disabilities in human service systems
- Knowledge, skills and abilities navigating service systems with people with disabilities and/or Veterans
- Experience working with individuals with behavioral health concerns.
- Candidates who speak and write Spanish fluently.
- Medical/Health Insurance Plans
- Open Access Aetna Select HMO-EPO
- Aetna Open Choice PPO
- Dental Insurance
- CIGNA Dental PPO (Buy-Up)
- CIGNA Dental PPO (CORE)
- CIGNA Dental HMO (DHMO)
- Vision Insurance
- EyeMed
- Employee Life Insurance
- Term insurance of up to 2 times salary ($100,000 maximum) for employees at no cost.
- Ability to purchase Supplemental & Dependent Life Insurance
- Disability Income Insurance
- Pension Plan
- Normal retirement after 30 years of service or Age 60 and 10 years of service or election to enroll in the Employees Retirement Savings Plan.
- Deferred Compensation Section 457 Plan
- Direct Deposit
- Credit Union
- Holidays
- Twelve days provided per year, thirteen in general election year
- Annual Leave
- Less than 3 years - 13 days
- 3 to less than 15 years - 20 days
- 15 years or more - 26 days
- Disability Leave
- Accrual at a rate of 15 days a year
- Personal Leave Day, 5 per calendar year
- Leave Sharing
- Employee Assistance Program
- Free, confidential counseling for employee and family members 4X per year per problem per family member; also counseling on legal and financial issues; assistance in locating childcare and elder care
- Flexible Spending Accounts
- Dependent Care Reimbursement
- Health Care Reimbursement
- Voluntary Benefits
- Provides you an opportunity to enroll in any or all of the benefits listed below with the convenience of payroll deduction
- Universal Life Insurance with Long Term Care Rider
- United Legal Benefits
The supplemental questions are a very important first step in our screening process. Therefore, you are required to accurately and completely respond to each question by providing the information asked in each question. Your responses will be used to initially determine your qualifications and eligibility for this position. DO NOT INDICATE "SEE RESUME" IN RESPONSE TO THE SUPPLEMENTAL QUESTIONS. Your response and lack of detail and explanation in the supplemental questions and in your application may result in failure or disqualification for this position. THIS MEANS YOU WILL BE INELIGIBLE FOR FURTHER CONSIDERATION IN THIS RECRUITMENT PROCESS. Please check "yes" to show that you have read and understand this statement.
- Yes
- No
Did you graduate from an accredited four-year college or university with a bachelor's degree in social work, nursing, psychology, or a related area?
- Yes
- No
If you answered "Yes" to the previous question, please enter your major coursework and degree earned. If you answered "No" to the previous question, please enter "N/A."
04
Do you have two (2) or more years of experience in human services program areas?
- Yes
- No
If you answered "Yes" to the previous question, please explain how you possess this experience to include position title, length of time in position and major duties. If you answered "No" to the previous question, please enter "N/A."
06
Do you possess a valid non-commercial Class C motor vehicle operator's license?
- Yes
- No
If you answered "Yes" to the previous question, please enter the State, Number, and Class. Please be sure to also enter this information in the "Personal Information" section of your application. If you answered "No" to the previous question, please enter "N/A."
08
Do you have knowledge of basic counseling/human services principles and social insurance programs?
- Yes
- No
If you answered "Yes" to the previous question, please explain how you possess this experience to include position title, length of time in position and major duties. If you answered "No" to the previous question, please enter "N/A."
10
Do you have experience in working with the elderly and/or adults with disabilities in human service systems?
- Yes
- No
If you answered "Yes" to the previous question, please explain how you possess this experience to include position title, length of time in position and major duties. If you answered "No" to the previous question, please enter "N/A."
12
Do you have knowledge, skills and abilities navigating service systems with people with disabilities and/or Veterans?
- Yes
- No
If you answered "Yes" to the previous question, please explain how you possess this experience to include position title, length of time in position and major duties. If you answered "No" to the previous question, please enter "N/A."
14
Do you have experience working with individuals with behavioral health concerns?
- Yes
- No
If you answered "Yes" to the previous question, please explain how you possess this experience to include position title, length of time in position and major duties. If you answered "No" to the previous question, please enter "N/A."
16
Do you have the ability to speak and understand Spanish fluently?
- Yes
- No
Did a county employee refer you? If yes, indicate their name, department and badge/id number. If you weren't referred by an Employee indicate N/A.
- Required Question
Salary : $100,000
