Customer Support Specialist - Energy Efficiency Programs

CET is looking for a Customer Support Specialist (internally called a Program Consultant) for our energy efficiency programs. In this exciting, entry-level role, you will provide expertise, planning, and assistance to homeowners who want to reduce costs and improve environmental performance. As a Customer Support Specialist, you excel at communication, establishing excellent rapport with customers, clients, business owners, vendors, and coworkers on the phone, over email, and in meetings.

The ideal candidate has familiarity with energy efficiency programs and / or experience with income-based programs for homeowners and renters. The role works both independently and in collaboration with other Program Consultants and Program Managers to complete deliverables, drive existing programs, and onboard new programs.

For nearly 50 years, CET has helped people and businesses save energy and reduce waste. We partner with city and state agencies, utilities, homeowners, and business owners across the U.S. to build a just and equitable transition to the low-carbon economy. With the passage of state and federal climate policy, utility programs are rapidly evolving to align with carbon reduction goals. Our Customer Support Specialists are critical catalysts in helping customers navigate incentive programs and get electrification and energy measures implemented. This is an exciting time to work as a Customer Supoort Specialist at CET!

In this rewarding opportunity in the field of energy efficiency, you will :

• Provide energy efficiency program information and facilitate property owners through program offerings.
• Schedule site visits and answer hotlines.
• Coordinate and support virtual and in-person events, including logistics, attendee registration, etc.
• Enter project data accurately into appropriate platforms to track customer interactions and project progress.
• Generate regular client reports and compile metrics and progress towards program deliverables.
• Act as a liaison with vendors, partners, customers, and other stakeholders.
• Suggest improvements to functional and program processes and collaborate on developing new processes.
• Potentially provide coaching and guidance to the team for quality assurance on deliverables.
• Potentially contribute to training for new staff on the team.
• Collaborate externally with customers and internally with program stakeholders to progress projects forward.

You're a great fit for this position if you have :

Remote employees must have high-speed internet access and a working location free from distractions and interference during business hours.

Compensation and Benefits :

At CET, we are committed to transparency and equity in our compensation practices. The compensation range in our job postings reflects the range of pay available for the role. Individual compensation will be determined based on various factors, including but not limited to the candidate's qualifications, skills, and experience.

CET offers excellent benefits, including vacation, holiday, and personal / sick time; medical, dental, and vision insurance; life insurance; disability insurance; and a retirement plan with a company match.This is a full-time, salaried, exempt, remote position with 8-hour shifts Monday through Friday.

Mileage Reimbursement : CET pays mileage at the prevailing IRS mileage rate.

Home Office Stipend : CET provides a monthly $85 stipend for your home internet and / or phone expenses.

A little more about us

For all our work, we bring together a diverse team of environmental specialists, building scientists, engineers, sales, operations, and communications specialists to implement cost-effective and lasting solutions. We're a hands-on, action-oriented organization-everyday someone on our team is :

We are committed to racial justice and inclusion and we are looking for someone who can contribute to the diversity to the CET team by bringing their insights and life experience to support our work in historically underserved communities and our success mitigating climate change. Bilingual English-Spanish candidates are strongly encouraged to apply. Your role is :

CET is able to hire people who reside in these states : CO, CT, DE, FL, GA, MA, NJ, MN, MT, NC, NH, NY, RI, VT. If you do not live in one of these states, we will not be able to consider your application.

CET is an equal opportunity employer and provider. We strive for a welcoming and inclusive environment. Diverse applicants are encouraged to apply. You may include military service assignments and any verified work performed on a volunteer basis. If you are an individual with a disability needing reasonable accommodation or assistance at any time during the application process, please contact us at hr@cetonline.org. Please do not email us your resume. To be considered for the position, you must apply following the link in this posting.

Salary : $85