Center Director

POSITION:
The Center Director serves as the Center Leader responsible for ensuring high-quality, individualized services are delivered to program participants according to their care plans. The Director facilitates regular interdisciplinary team meetings and interfaces with participants and staff to ensure customer service excellence.

The Center Director promotes the PACE model of operations to internal and external customers, implementing continuous process improvements to serve the community at a high level of excellence.

General Duties and Responsibilities:

• Promotes high-quality services through coordination of healthcare services provided by diverse health disciplines in all center operations.
• Provides leadership and supervision for day-to-day center operations, developing new and efficient ways to provide services.
• Participates in strategic planning initiatives with direct reports, peer Center Directors, and senior leaders.
• Collaborates to problem-solve, innovate, and design programs that serve participants, staff, and the community for improved quality outcomes and satisfaction.

Key Responsibilities Include:

• Models and leads team members to optimal performance, managing conflict, training, mentoring, counseling, and implementing disciplinary actions when necessary.
• Facilitates group processes, including leading interdisciplinary team meetings and ensuring resource allocation.
• Oversees and provides direction to team leaders for day-to-day adult day center, clinic, rehabilitative services, home care, social and behavioral health programming, meals, and transportation services.
• Directly supervises staff to ensure participant needs are met while attending the day center.
• Ensures adherence to center budget, monitors spending, and identifies opportunities for efficiencies and resource management.
• Ensures compliance with CEI policies, procedures, Federal and State rules and regulations, HIPAA requirements, and PACE program objectives.
• Serves as a resource for information on the PACE program for visitors and potential participants, conducting site visits, tours, and community presentations.
• Prepares reports, including quality indicators and process improvements, and responses to incidents and grievances.
• Supervises the use and work of contracted staff at the Center.

Qualifications:
A Bachelor's degree in a directly related area of study from an accredited college or university is required. A Master's degree is preferred.
Three or more years of leadership experience supervising a diverse group of managers, clinicians, and staff members in a healthcare setting is required.