Information Technologist

We currently have an open position for an Information Technologist. This is an hourly, non-exempt full-time position.

The Center for Family Health is a Federally Qualified Health Center (FQHC) located in Jackson, Michigan. We are a multi-specialty clinic with practitioners specializing in the areas of Family Medicine, Internal Medicine, Pediatrics, and Ob/Gyn. Our agency has expanded greatly over the years and now has our medical, dental, pharmacy and support services as well as four school-based health centers in the Jackson area. For more information on the Center for Family Health go to www.centerforfamilyhealth.org.

"Opening the door to healthcare for all."

Center for Family Health Benefit Package:

· Paid Time Off

· Up to 9 Paid Holidays per year

· 8 hours of Personal Holiday per year

· Employer Paid Short-Term Disability

· Tax Sheltered 403B Retirement Plan with Company Match up to 3%.

· Paid Bereavement & Jury-Duty Leave

· Continuing Education Funds per year

· Access to our Employee Assistance Program for employee and all household members

· Discounted rates from local partnerships (YMCA, RX Optical, Scrub/Apparel Sale Vendor Etc.)

*Benefits are based on FTE

In addition, employees who work a minimum of 30 hours per week are eligible for these benefits as well:

· 7 different BCBS/BCN Medical Insurance plans to choose from

· Delta Dental Insurance

· VSP Vision Insurance

· Flexible Spending Account

· Health Savings Account

· Employer Paid Life Insurance

· Voluntary Employee Supplemental Life Insurance

· Voluntary Life Insurance for Spouse and Children

· Long-Term Disability

Position Summary:

The Information Technologist is responsible for providing a broad range of technical support for the communication networks and systems of the Center to ensure smooth day-to-day operations.

Essential Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Configure, install and maintain information systems hardware. Create and deploy images, Troubleshoots and resolves computer hardware issues/problems. Initiate warranty replacement and perform warranty hardware replacements.
• Maintains computerized inventory of computer related equipment by documenting new equipment received and disposing of equipment.
• Maintains network through troubleshooting driver issues on computer systems or identifying the location and issue with a physical port.
• Create and maintain Active Directory profiles. Review access and provide employees with basic software or hardware training and training materials during orientation.
• Create and maintain users, extensions, and buttons on phone systems.
• Create and maintain users for security awareness training systems.
• Edit and maintain employee directory and group permissions on the intranet.
• Create and update instructional documentation for staff on software program essentials.
• Maintains office equipment (telephone, printers, faxes, copiers, credit card machines, scanners, cellphones, iPads, conference room equipment, two-way radios, and paging system through troubleshooting and resolving issues and problems. Arranges for preventative maintenance and repairs.
• Logs daily backup results
• Transport tapes to an offsite location for monthly rotation.
• Provide support to end users.
• Provides on-call coverage.
• Conforms with and abides by all regulations, policies, work practices and instructions.

Education/Training/Experience:

• Minimum of High School diploma (or equivalent).
• Minimum of 3 years experience in IT related field, an associate degree or equivalent experience.
• Requires a strong knowledge of computers and how they operate, which includes having a broad understanding of hardware and software, processors, chips, programs, and circuit boards.

Job Knowledge, Skills & Abilities:

• Ability to learn and adapt to IT changes including software changes.
• Updates IT skill and knowledge through seminars, literature, or continued education.
• Ability to work effectively both independently and in a team environment.
• Excellent communication skills, both written and verbal.
• Excellent computer skills.
• Excellent customer service skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize and manage time effectively.
• Demonstrates understanding and appreciation for the diversity of CFH patients and CFH employees.
• Stress management.
• Ability to maintain strict standards of confidentiality regarding patient information.
• Ability to participate in on-call process.

Center for Family Health is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, pregnancy, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.