Manager, User Support & Data Strategy

At the Center for Health Information and Analysis (CHIA), we provide the factual foundation for data-driven health care interventions. CHIA is an independent state agency whose work is trusted by policymakers, health care leaders, and researchers alike to craft policies that improve the quality and equity of care, while keeping costs affordable for Massachusetts families.   By joining CHIA, you will help support the agency’s vision of a transparent and equitable health care system where reliable information provides common ground for improvement and empowers people and organizations to make informed decisions.  We serve as stewards of Massachusetts health data, employing multifaceted datasets and cutting-edge analytics to promote transparency in our health care system. Our work directly impacts the health care system, supporting the development of data-driven policies that aim to improve the quality and equity of care, while keeping costs affordable for Massachusetts families. We foster a flexible, collaborative environment, offering a hybrid model that balances in-person and remote work. Our hybrid approach allows you to work alongside your colleagues in our vibrant Boston office at 501 Boylston Street for at least two designated days per week, with the flexibility to work remotely on others.   Join us at CHIA and be a driving force in health policy impact! We are seeking a Manager of User Support & Data Strategy to join our Data Operations & Technology team. Reporting to the Chief Data Product Officer (CDPO), you will help produce and disseminate high-quality data sets and custom analyses. In this role, you will develop and optimize data products from our Acute Hospital Case Mix & Charge Database (Case Mix), All-Payer Claims Database (APCD), and other sources. Collaborate with internal teams, state agencies, data submitters, and researchers to enhance data delivery, ensuring our products are of the best quality, easily accessible, and actionable. You will also assist health systems, hospitals, insurance companies, and researchers in obtaining and using CHIA datasets, supporting the data request and application process. Your work will directly contribute to impactful health care policies and initiatives.  As the Manager, User Support & Data Strategy, you will have the opportunity to :    Support Data Users :  Assist prospective data users in understanding CHIA’s data privacy and security requirements, communicate the potential uses and limitations of CHIA’s data products, and refine data applications to ensure accuracy and compliance. Prepare and present evaluations for internal and external committees, maintain a thorough understanding of CHIA data products, and collaborate on documentation packages. Build and maintain strong relationships to support data needs.  Leverage Data Strategy Knowledge :  Dive into exploratory data analysis to enhance quality control, normalize data, detect anomalies, and deepen understanding. Identify and prioritize improvement areas based on stakeholder needs and emerging research trends. Play a key role in shaping the product improvement roadmap that aligns with CHIA’s mission and goals. Collaborate with Data Operations and Information Security teams to implement cutting-edge practices for data governance, security, and privacy.   Here are the important qualifications we are looking for :   Data Analysis Expertise :     5 or more years of experience using statistical software packages (e.g., R, SAS, SQL) to analyze large data sets, including ICD-9 / ICD-10 coded data and health care claims (e.g., APCD, Medicare Fee-for-Service, MarketScan Market Clarity).  Research Background :   Demonstrated knowledge of and experience with research methods, with a strong understanding of health care and health conditions.  Tech-Driven Professional :    Possess familiarity with data visualization and business intelligence tools, such as Tableau or Power BI, providing a crucial advantage in conveying complex data comprehensibly. Proficiency in Microsoft Office, particularly Word, Excel, and PowerPoint is essential for seamless communication and reporting.   Communication Skills :   Proven writing experience (e.g., peer-reviewed publications, government reports, grant applications) and excellent interpersonal skills to foster relationships across multiple teams and organizations.   Regulatory Knowledge :   Experience with data privacy and security standards (e.g., HIPAA) and an understanding of state and federal healthcare reporting requirements (e.g., APCD, HIE) are advantageous.  Health Care Knowledge :   Experience working with or within a state or federal agency focused on health care, health insurance, or public health a plus!   Educational Background :   A degree or similar relevant experience in Information Systems, Computer Science, Statistics, Epidemiology, Health Care Analytics, Public Health with an Analytics concentration, or a related field.  Join us and leverage your expertise to drive impactful health policy initiatives!  Total Compensation :   At CHIA, we value the diverse needs and circumstances of our employees. We believe in fostering a flexible and collaborative work environment that promotes work-life balance.   We have implemented a hybrid model that combines the benefits of in-person and remote work opportunities. You’ll work in person with your teammates on two designated days per week at our office at 501 Boylston Street, Boston, with the flexibility to work remotely on the other days. We provide accessible and inclusive work arrangements that support our employees’ well-being and productivity.    We value the talent and expertise you bring to the table, so we offer a competitive salary range of $100,000-$113,000 for this position.  Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics?  Explore our Employee Benefits and Rewards!

• CHIA offers agency-specific flexible work and IT arrangements.   Join Us! Together, let's embark on a journey of meaningful impact in healthcare. We invite you to take a chance on CHIA, where your expertise will shape the future of healthcare in Massachusetts. Likewise, we're eager to take a chance on you - to welcome a dedicated professional who shares our passion for making a difference. Join us in this collaborative endeavor, where we'll forge new paths, innovate, and lead the way toward a healthier Commonwealth. Apply now and be part of our transformative journey at CHIA! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Information submitted by applicants is collected through the JazzHR Platform, your submission of application materials constitutes your express consent for this information to be provided to JazzHR for processing. Please do not include any personally identifiable information with your application materials other than that specifically requested by CHIA. CHIA requests basic information such as name, address, telephone number, and email address. You may also self-identify with your race / ethnicity, gender, disability and / or veteran status. However, you should not provide more detailed personal information such as your date of birth or Social Security Number with your application materials. Powered by JazzHR

Salary : $100,000 - $113,000