Multi Site Business Practice Manager

Overview:
The Practice Manager is responsible for the overall management, supervision, and development of the practice. The role ensures the efficiency and stability of clinical operations in assigned areas, focusing on quality, access, and value. The manager coordinates operational and administrative functions to achieve optimal patient experiences, compliance with HR and regulatory policies, and efficient practice operations. The role also collaborates with clinical leadership to meet strategic goals and maintains a culture that fosters positive health outcomes, inclusivity, accountability, and excellence.

Key Responsibilities:

Patient Experience:

• Ensure patient satisfaction through compliance, progression, and follow-up on patient feedback.
• Lead by example, ensuring patients and visitors are welcomed and cared for in a respectful manner.
• Address patient questions and concerns while managing patient flow and communicating any delays.
• Continuously improve patient satisfaction with measurable goals and regular reports to administration.

Operations:

• Optimize the use of facilities by managing staff ratios, patient density, and clinical space.
• Develop and oversee daily, weekly, or monthly assignment lists to ensure appropriate staffing and provider coverage.
• Collaborate with medical and administrative staff to create and implement policies and procedures related to patient scheduling, exam room usage, and other office operations.

Qualifications:

• Proven experience in healthcare management or operations, with a focus on patient satisfaction.
• Strong leadership, communication, and team management skills.
• Ability to collaborate with clinical leadership and implement operational strategies.
• Knowledge of HR, compliance, and regulatory requirements in healthcare settings.