Referrals Coordinator

Job Overview:

CHEMED seeking a dedicated and detail-oriented Referrals Coordinator to join our healthcare team. The Referrals Coordinator plays a crucial role in ensuring that patients are connected with the appropriate specialists, services, and resources, providing a seamless transition through their care journey. This position requires strong communication skills, organizational abilities, and a commitment to delivering excellent customer service in a fast-paced healthcare environment.

Hours: This is a full-time position, 36-40 hours per week. 

Key Responsibilities:

• Manage Referral Process: Process incoming referrals from physicians, patients, and healthcare providers, ensuring all necessary information is captured and transferred to the appropriate department or specialist.
• Coordinate Patient Appointments: Schedule and confirm appointments for referred patients, following up as needed to ensure they attend appointments and understand the required steps.
• Verify Insurance and Authorizations: Ensure that referrals are covered by insurance, verifying the authorization process with payers when necessary. Track and document approval statuses.
• Maintain Patient Records: Accurately enter and update referral information into the Electronic Health Record (EHR) system. Ensure proper documentation of patient referrals and outcomes.
• Provide Support to Patients and Providers: Serve as a liaison between patients, referring physicians, specialists, and insurance companies to clarify referral details and ensure all parties are informed.
• Follow-Up with Referrals: Contact patients to remind them of upcoming appointments, gather feedback, and ensure continuity of care.
• Quality Assurance: Monitor referral processes for efficiency and compliance with healthcare regulations and internal policies. Identify and resolve any issues related to referrals in a timely manner.
• Collaborate with Healthcare Teams: Work closely with physicians, medical staff, insurance companies, and other healthcare providers to ensure all referrals are handled with care and in a timely manner.

Qualifications:

• Education: High School Diploma or equivalent required. Associates degree or higher in healthcare administration, medical office administration, or a related field is preferred.
• Experience:
• • Previous experience in healthcare administration, patient services, or a medical office setting preferred.
  • Experience with referral processes and insurance verification is a plus.
  • Familiarity with Electronic Medical Records (EMR) systems.
• Skills & Abilities:
• • Excellent verbal and written communication skills.
  • Strong organizational skills and the ability to manage multiple tasks at once.
  • Ability to work in a fast-paced environment with attention to detail.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Strong customer service skills and a compassionate attitude toward patients.
  • Knowledge of healthcare regulations and insurance processes is a plus.