Intake Coordinator and Office Manager

About Us:

The Center for Hope and Health is a mental health private practice providing evidence based treatment for eating disorders, anxiety disorders, OCD, and PTSD. We are seeking a reliable, organized, and empathetic Intake Coordinator/Office Manager to support administrative operations and serve as the first point of contact for prospective clients.

Key Responsibilities:

Client Intake & Communication:

• Respond promptly and professionally to all client inquiries via phone and email.
• Conduct initial phone consultations, providing information about services, fees, and appointment availability.
• Add new patients to our patient portal and send appropriate paperwork.
• Follow up with therapists, prospective clients, and referral sources to ensure seamless onboarding.
• Track client retention over time. 

Office Management & Operations:

• Manage payroll and ensure timely and accurate compensation for staff.
• Support business operations, including billing, invoicing, and financial record-keeping.
• Maintain compliance with HIPAA and other confidentiality regulations.
• Coordinate office maintenance as needed.
• Support co-founders and clinicians by providing administrative support as needed. 

Qualifications:

• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive client information.
• Proficiency in practice management software and office tools (e.g., Google Workspace, QuickBooks, My Best Practice).
• Empathy, professionalism, and a client-focused attitude.
• Previous experience in office management, administrative support, or client services (mental health or medical office experience preferred).

Compensation:

• Hourly pay based on experience within $20-$25 range.
• Flexible, part-time hours. 
• Hybrid work options: remote and in-office flexibility

How to Apply:

Please submit your resume and a brief cover letter detailing your relevant experience and why you are passionate about supporting mental health services. Applications will be reviewed on a rolling basis until the position is filled.