IT Infrastructure Supervisor

Center for Human Development, (CHD), is currently looking for an IT Infrastructure Manager (Network and Systems) at our Corporate Offices in Springfield, MA.

YOUR ROLE AS AN INFRASTRUCTURE MANAGER YOU WILL:

The Infrastructure Manager will be responsible for managing the technical activities and staff within CHD’s corporate infrastructure including networks and servers. This position oversees the day to day network and server administration. It is responsible for the configuration of network infrastructure, including installing and maintaining computer communication networks, managed switches, wireless access points, and connection monitoring. The Infrastructure Manager is charged with ensuring a secure and stable environment and managing the implementation and maintenance of servers, both physical and virtual (Hyper-V), the storage and file structure, backups and restores, antivirus, printer management, and back end Manage Engine Service desk software. Reporting to the Director of Information Technology, the Infrastructure Manager is charged with directly managing the Systems Administrator (or Jr.) and the Level II Technician/Endpoint Specialist roles.

ESSENTIAL JOB FUNCTIONS:

• Manage the Systems Administrator and Infrastructure Technicians by providing guidance in setting daily priorities, setting team goals, implementing project management strategies and mentoring business awareness and best practices.
• Manage the agency’s network and server platform requirements and contribute to design, integration, and installation of infrastructure hardware and software.
• Maintain and administer perimeter security systems such as firewalls and intrusion detection systems. Analyze, troubleshoot and correct network access and security problems.
• Work with vendors and program staff on design and implementation of CAT6 cabling, security cameras, security systems and A/V needs (for network requirements only).
• Manage back-end of Manage Engine ticketing system such as assets and reporting.
• Ensure systems comply with security standards as set forth by CHD and industry standards.
• Work closely with colleagues to meet team goals and improve network and system security processes and practices.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Familiarity with host-based security platforms including:
  • Vulnerability scanning systems and tools
  • Network-based Intrusion Detection/Prevention Systems (IDS/IPS)
  • Host-based Intrusion Detection/Prevention Systems (HIDS/HIPS)
  • File integrity verification and monitoring software
  • Security Information & Event Management (SIEM) platform
  • Anti-virus and anti-spyware console
  • Firewall and network access controls lists
  • Web and E-mail proxy and filtering systems
• Understanding of enterprise computing environments, distributed applications, and a strong understanding of TCP/IP networks.
• Knowledge and understanding of Windows Server platforms, Active Directory, and Group Policy required
• Organizational skills including effective time management.
• Team oriented with a customer service focus.
• Ability to provide the leadership and management skills necessary to maintain a successful department.

WORKING CONDITIONS:

Involves a combined technology workshop and office environment as well as off-site co-location data center facility; Evening and weekend hours as needed.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Information Technology or related field or a combination of education and experience.
• Intermediate understanding of firewall configuration and maintenance, experience with Fortinet equipment preferred.
• At least 2 years of expertise in implementing, administering, and troubleshooting network infrastructure devices, including: firewalls, routers, switches, wireless access points and controllers, and monitoring applications.
• Understanding of the system hardening processes, tools, guidelines and benchmarks.
• Fundamental or greater understanding of encryption technologies.

SUCCESS FACTORS:

The Infrastructure Manager should be a professional who actively supports the philosophy of the Agency and maintains a high level of commitment to Agency staff. Personality traits should include:

• • high energy level; self-initiated
  • task-oriented
  • detail-oriented and accurate
  • organized and efficient
  • open, direct interpersonal style; works well as a team member

Take advantage of a competitive compensation up to $80,000 annually, earning potential is based on experience. Check out just some of the great benefits CHD has to offer:

• Health Insurance
• Dental Insurance
• Paid Major Holidays
• Generous Paid Time Off / Vacation
• Flexible Spending Accounts (FSA)
• Health Fitness & Education Class Discounts
• Employee Wellness Benefits

AT Center for Human Development (CHD) Care Finds a way:

The Center for Human Development (CHD) provides a broad range of high quality, community-oriented human services dedicated to promoting, enhancing, and protecting the dignity and welfare of people in need. At CHD we are celebrating differences, inclusion is not just a policy- it is a daily practice. Multicultural, multilingual, and fluent in sign language, CHD is a reflection of those we serve.

CONNECT WITH OUR TEAM TODAY!

If this sounds like the right job for you, do not wait - apply today to join our team. We look forward to hearing from you!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)