Access Specialist

• Screen participants through intake calls to determine eligibility for legal immigration services. 
• Conduct conflict of interest checks and collaborate with an CIRA attorney to select individuals for consultations and specialty clinics. 
• Obtain and summarize eligibility and case information from prospective clients for legal representatives. 
• Document all actions in CIRA’s case management system and maintain the waitlist for legal services. 
• Schedule consultations with CIRA representatives as assigned from the waitlist. 
• Relay eligibility, legal facts, and advice provided by attorneys to clients, and follow up with written materials if applicable. 
• Adapt to changing procedures and processes. 

• Engage in community outreach and maintain communication with service providers across the state about service needs and case referrals. 
• Collect information on unmet needs within the immigrant community and identify ways to enhance access to CIRA’s services. 
• Track and report on client outreach activities. 
• Educate clients and the public about CIRA programs, resources, and services. 
• Develop and nurture positive relationships with social service organizations, including nonprofits, schools, and state agencies that serve immigrants. 

• Fluency in Spanish is required. 
• Minimum 1 – 3 years of call center, customer service, client communication, nonprofit, social work, or equivalent combination of experience sufficient to successfully perform the essential duties of the job is required.  
• Minimum 1 – 3 years of experience and demonstrated ability to professionally interpret in the Spanish language (written, and orally) and follow procedures is required. 
• Dedication to CIRA’s Mission and Values in serving immigrants/refugees/newcomers. 
• Ability to work sensitively with numerous staff, volunteers, and clients having diverse personalities, lifestyles, cultures, political orientations, and faiths. 
• Fluency in using Office 365 applications (ex. Outlook, Word, Excel, SharePoint, etc.) and a strong ability to learn new software is required.   
• Exceptional interpersonal communications and customer service skills.  
• Exceptional multi-tasking skills and ability to think critically and problem solve during client calls while ensuring data is input into the data management systems accurately. 
• Exhibits responsibility through good attendance, effective time management, dependability, self-discipline, flexibility, and working independently. 
• Openly supports departmental and organizational changes and demonstrates comfort working in a rapidly growing and evolving organization. 
• Ability to pass all required background checks. 
• Must be authorized to work in the United States. 

• This job consists of regularly sitting at a desk and using a computer and phone.
• Workdays pertain to a Monday – Thursday schedule, 8:00 AM - 6:00 PM.

• Hourly rate starting at $23.00, commensurate with experience.
• For current CIRA resettlement team members: Your current compensation will be maintained if transferring to this position
• Excellent benefits including:
  • Unlimited paid time off; 9 paid holidays with year-end holiday break
  • Medical, dental, vision, life, and AD&D insurance; employee assistance program; 403b retirement plan with an automatic 5% contribution; and FMLA
  • Yearly stipends for employee development opportunities 
  • Relocation assistance; travel and expense reimbursement

Salary : $23