Receptionist - Evening Shift Monday - Thursday 4:30pm - 9pm

Department

College Prep Institute

Job Title

Receptionist – Evening Hours - Monday - Thursday 4:30pm - 9pm

Reports to

Operational Support Specialist

Travel Required:
Local

Type of position:

Part-time, Non-Exempt

Hours:

4:30pm - 9pm

• Monday - Thursday

GENERAL POSITION DESCRIPTION

The Evening Receptionist serves visitors or callers by greeting, welcoming, and directing them appropriately, including answering general questions or referring inquiries to others. This position may provide clerical support to Programs, CPI, and others as assigned. It is essential that the Receptionist take pride in representing CLD with professional voice, appearance and manner.

ROLES & RESPONSIBILITIES

• Greets and assists persons entering the building.
• Telephones appropriate staff upon the arrival of guests.
• Answers incoming calls, determines purpose, and forwards calls to appropriate staff or department.
• Provides general information to callers and visitors, or directs specific inquiries to appropriate staff.
• Maintains knowledge of CLD programs and events to inform callers and visitors
• Maintains reception and lobby area in a neat and orderly condition.
• Directs students and parents to appropriate program area.
• Checks the restrooms at end of shift to ensure no occupants.
• Enters completed student registration information in Apricot database, as needed.
• Accepts in person program fee payments and provides receipts as needed.
• May perform specialized activities in direct support of the accomplishment of the program objectives and the CLD mission.
• Other duties as assigned.

WORK EXPERIENCE AND SKILLS REQUIREMENT

• Ability to maintain professional appearance, manner and voice.
• Desires to help others and provide excellent customer service.
• Maintains composure in a fast-paced environment.
• Ability to work with minimal supervision.
• Prior success at executing projects in a timely manner and in achieving results on schedule.
• Experience working with youth of diverse backgrounds.
• Functional skills with Windows, Microsoft Office and Monday.com Project Management Software.
• Working knowledge of database input and management.

ATTRIBUTES

• Communicator. Excellent verbal and written communication skills.
• Self-starter. Takes the initiative to not only identify a problem but work to solve it.
• Team player. Works well independently, but recognizes value of working with teams.
• Flexible. Must be willing to learn quickly and respond to changing environment.
• Efficient. Able to multi-task, prioritize and manage multiple projects in a fast paced, customer-oriented environment while being detailed and highly organized.
• Passion. Must be excited about the CLD mission and the youth we serve.
• Character. Impeccable.

EDUCATION and/or CERTIFICATION REQUIREMENTS

High School Diploma or six months related experience.

PHYSICAL REQUIREMENTS/DEMANDS

• Generally sedentary work, remaining in a stationary position for long periods of time. Events do require physical exertion, including lifting of boxes and tubs, moving chairs and tables, loading and unloading supplies.
• Must be able to lift up to 25 pounds at times.
• Must have reliable transportation.
• Must be willing to work occasional evenings.

WORK ENVIRONMENT

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, scanners, laminators and photocopiers.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Part-time

Pay: $15.00 per hour

Expected hours: 4.5 per week

Schedule:

• Evening shift

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Required)
• Customer Service: 1 year (Required)

Work Location: In person

Salary : $15