Independent Living-Long Term Support and Services Coordinator (IL-LTSS)

Center for Living & Working, Inc. (CLW) is located in Worcester, Massachusetts and is a 501 (c)(3) non-profit agency founded in 1975 by a core group of young adults with disabilities. CLW is a consumer-directed, multi-programmed, multifaceted agency, dedicated to the empowerment of all persons with disabilities to live as independently as possible. CLW provides five core services: Advocacy, Skills training, Peer support, Information and Referral and Transitions.

Responsibilities:

• Act as an independent resource to dually eligible individuals (Medicaid and Medicare) between the ages of 21-64 enrolled in a One Care Organization.
• Assist with the coordination of Enrollees’ long-term supports and services (LTSS) needs.
• Act as an independent facilitator and liaison between Enrollees, all of the contracted One Care Organizations, and service providers.
• Advocate for and with Enrollees regarding his/her LTSS needs.
• Educate Enrollees and his/her Interdisciplinary Care Team on LTSS.
• Arrange and coordinate the provision of community LTSS.
• Monitor the provision and outcomes of LTSS including consumer determination of satisfaction with LTSS.
• Provide face-to-face IL-LTSS Coordination when Enrollees or Plan requests a face-face visit with IL-LTSS Coordinator.
• Fully participate in the initial assessment and development of a care plan to ensure that all relevant aspects of consumers care are addressed in a fully integrated manner and on an ongoing basis.
• Record and collect service authorizations promptly to ensure timely service provision and billing.
• Other duties as assigned.

Essential Functions:

• Work with people with disabilities, behavioral health needs or elders in need of LTSS
• Teach Independent Living skills and provide advocacy while promoting self-empowerment.
• Completion of person-centered planning and person-centered direction training.
• Conduct LTSS needs assessments and monitor LTSS delivery.
• Travel to meet with consumers or their representatives for meetings & events.
• Ensure timely and accurate documentation. Maintain up-to-date, precise, and error-free data entry into data systems, adhering to deadlines and quality standards to support organizational operations.

Qualifications:

• Bachelor’s Degree in related field such as social work or human services
• 2 years of relevant work experience or 3 years of lived experience may be substituted for educational requirements
• Have cultural competency and the ability to provide informed advocacy
• Ability to write an individualized care plan and communicate effectively both verbally and in writing across complicated service and support systems
• Knowledge of the home and community-based service system and how to access and arrange for services.
• Spanish speaking preferred.

Possess the ability to:

• Work independently and as a team member
• Work effectively with individuals with diverse disabilities and cultures
• Prioritize and meet deadlines
• Problem solve
• Provide guidance and leadership
• Take direction and understand consequences of action
• Travel within service area and beyond.
• Meet with consumers and/or representatives in their homes.

Familiarity with:

• Independent Living issues and philosophy.
• Community resources and local service system for persons with disabilities and how to arrange for services.
• MassHealth, state agencies and provider service system available to serve individuals with disabilities/ (older persons).
• Excel, Microsoft Office, data base management

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Remain in a stationary position for extended periods of time.
• Must be able to lift up to 15 pounds at times.

Individuals with disabilities are strongly encouraged to apply.

Benefits offered:

• $250 Bonus paid at the successful completion of the 90 day probationary period.
• Medical Insurance - Blue Cross Blue Shield
• Dental Insurance - Delta Dental
• Paid Life Insurance
• Paid Long Term Disability (LTD)
• 403(b) Retirement
• 13 Paid Holidays
• Vacation
• Sick Time
• Paid Parking
• Mileage Reimbursement

Job Type: Full-time

Pay: $20.10 per hour

Expected hours: 40 per week

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Education:

• Bachelor's (Preferred)

Experience:

• Human Services: 2 years (Preferred)

Language:

• Spanish (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)

Work Location: Hybrid remote in Worcester, MA 01608

Salary : $20