Personal Care Management Program (PCM) Skills Trainer

$250 Bonus paid at the successful completion of the 90 day probationary period.

Center for Living & Working, Inc. (CLW) is located in Worcester, Massachusetts and is a 501 (c)(3) non-profit agency founded in 1975 by a core group of young adults with disabilities. CLW is a consumer-directed, multi-programmed, multifaceted agency, dedicated to the empowerment of all persons with disabilities to live as independently as possible. CLW provides five core services: Advocacy, Skills training, Peer support, Information and Referral and Transitions.

The PCM Skills Trainer is responsible for:

• Providing information, orientation and determining basic eligibility to persons with disabilities seeking Personal Care Assistant (PCA) Services through the Medicaid Personal Care Attendant Program.
• Traveling to meet with consumers or their representatives, traveling for meetings/events.
• Liaison to consumer while going through the evaluation process to receive approval and services from the Medicaid PCA Program.
• Assisting consumers in identifying other community resources that may strengthen their choice for independence.
• Completing initial assessments with consumers in their home/residential setting to determine their level of ability to manage their program.
• Providing skills training to consumers having an active Prior Authorization following the approved Medicaid curriculum, educating them on all phases of the PCA Program to include: how to be an employer, hiring of PCAs, management of PCA payroll and the paperwork connected with the process and how to manage the personal care program.
• Recruiting or engaging individual consumers to attend advocacy events.
• Troubleshooting for and with the consumer regarding issues with their individual program which could include one or more of the five core services: peer support, skills training, advocacy, information and referral and transitions.
• Being alert and responsive to areas of program misuse, fraud and obligations to reporting abuse and neglect.
• Preparing and submitting required paperwork on a timely basis according to the Medicaid Personal Care Attendant Program Contract and CLW’s timelines for deliverables. Providing updates on current aspects of each person listed on assigned consumer list.
• Completing documentation of all contact with/and regarding consumers in a timely manner.
• Maintaining organized up- to- date consumer files.
• Maintaining working relationship between PCA Program and Fiscal Intermediaries (FI) including, but not limited to, resolving member complaints and sharing information with FI as needed.
• Assisting with the development and maintenance of an approved PCA manual and Standard Operating Procedure.
• Participating in all Department meetings and trainings related to the Medicaid PCA Program.
• Other duties as assigned by PCM Skills Trainer Supervisor.

Essential Functions:

• Frequent communication (orally and/or in writing) with consumers, staff, medical providers, state agencies, business partners/vendors and other third parties;
• Understand the requirements of the PCA program and to be able to assess, teach, evaluate, direct, and refer the consumer/guardian/surrogate regarding the scope and responsibilities of the program;
• Travel within service area and beyond;
• Meet with consumers in their homes;
• Accurately enter information into database;
• Use office machinery, including calculators;
• Maintain strict confidentiality.

Requirements:

Education

• High School or equivalent (GED) required; Associate Degree preferred.
• Relevant experience may be substituted for educational requirements

Experience

• 1-3 years of direct patient contact, preferably individuals with disabilities.
• Excel, Microsoft Office, data base management
• Working in or involved with the disability community
• Bilingual preferred

Possess the ability to:

• Work independently and as a team member
• Work effectively with individuals with diverse disabilities and cultures
• Prioritize and meet deadlines
• Problem solve
• Take direction and understand consequences of action

Familiarity with:

• Independent Living issues and philosophy;
• Community resources and local service system for persons with disabilities and how to arrange for services;
• MassHealth, state agencies and provider service system available to serve individuals with disabilities/older persons.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Travel to meet with consumers is required.

Job Type:

• Full-time, 40 hours – Monday through Friday
• Hybrid-remote - 1 day per week in the office

Benefits offered:

• $250 Bonus paid at the successful completion of the 90 day probationary period.
• Medical Insurance - Blue Cross Blue Shield
• Dental Insurance - Delta Dental
• Paid Life Insurance
• Paid Long Term Disability (LTD)
• 403(b) Retirement
• 13 Paid Holidays
• Vacation
• Sick Time
• Paid Parking
• Mileage Reimbursement

Individuals with disabilities are strongly encouraged to apply.

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Paid training
• Referral program
• Retirement plan

Schedule:

• Day shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Required)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Worcester, MA 01608 (Required)

Work Location: Hybrid remote in Worcester, MA 01608

Salary : $19