Director of Donor Relations and Volunteer Services

Director of Donor Relations and Volunteer Services Reports to : Senior Director of DevelopmentStatus : Full-Time; ExemptThe Director of Donor Relations and Volunteer Services is a dynamic leadership role focused on fostering meaningful relationships with donors and volunteers to advance the Nashville Symphony’s mission. This position oversees key donor engagement programs, including Governing Members and the Crescendo Club, by designing impactful events, managing communications, and fulfilling donor benefits. Additionally, the director leads the organization’s volunteer program, including recruitment, training, retention, and recognition, while ensuring positive interactions between volunteers and staff. This role also manages stewardship for Symphony annual fund donors.Job Responsibilities Primary Duties and Responsibilities : Donor RelationsServes as the staff liaison and leader of the Governing Members program – with main duties in the following areas : Access – Create thoughtful and meaningful behind-the-scenes opportunities for GMs to learn about and engage with our musicians, guest artists, and institution.Social – Design and manage the calendar of events that fosters a sense of community amongst GMs.Communication – Send weekly emails to Governing Members communicating concert reminders and Founders Hall open / closed information; manage additional GM communications in conjunction with the director of Development Communications and Operations.Oversees management of Crescendo Club via Assistant Director of Donor Relations and Volunteer Services.Acts as backup point of contact for service, renewal, social, and communication.Collaborates with Assistant Dir and Sr Dir of Development on critical decisions related to Crescendo Club planning and execution.StewardshipManages the donor acknowledgment process, donor packets, and benefits fulfillment for annual donors; works closely with Development Operations to secure data, cross-check levels of recognition, etc.Works with other members of the Development team to develop and fulfill stewardship strategies that strengthen long-term relationships with donors.Identifies best practices at other organizations for donor events and stewardship.Oversees the planning, scheduling, and some logistics for donor engagement and cultivation events as needed, such as open dress rehearsals for patrons, special Founders Hall receptions, meet and greets and volunteer / chorus / staff donor thank you events, in partnership with department leaders.Collaborates with the Senior Director of Corporate Partnerships on fulfillment of corporate sponsorship packages.Works with all Symphony departments to identify and develop new volunteer opportunities.Manages volunteer recruitment, retention, training, and supervision.Manages volunteer engagement and events, including the annual volunteer recognition and awards event.Acts as the Symphony resource and liaison for the volunteer program.Ensures positive volunteer / staff / musician interactions and experiences.Makes recommendations for changes to Volunteer Policies and Procedures as needed.Manages the Schermerhorn Symphony Center Docent program including training and continuing education.Recruits members and coordinates the work of the Volunteer Advisory Council meets bi-monthly to provide input on volunteer program design, training, and data analysis.Assumes responsibility for special projects or other activities as directed by the Sr. Director of Development and Chief Development Officer.The duties listed above are not all-inclusive. The person in this position is expected to perform other work-related duties as assigned even though they may not be considered primary duties.Supervisory ResponsibilitiesOversees the Assistant Director of Donor Relations and Volunteer ServicesQualifications Work Requirements3 years experience in non-profit stewardship, event or volunteer work; or adjacent fieldExcellent written and verbal communication skillsPossess an understanding of individual donor needs and perceptionsKnowledge of donor databases and prospect tracking systemsOutstanding capacities for personal presentation, organization, self-motivation, accuracy, follow-through, timeliness, consistency, great attention to detail, and the ability to handle a multitude of tasks under deadline pressureAbility to work independently and use independent judgment while keeping supervisor informed of work activity and issuesAbility to work as a team member with a positive, helpful attitude in developing creative responses and solutions to needs and issuesAbility to effectively interact with all levels of staff, volunteers, donors and prospectsThe ability to handle confidential information with an appreciation for the importance of protecting the privacy of donors and prospects is vitalAbility to work flexible hours depending on the operational needs of the organizationAdditional Information Medical, Dental, Vision, Short term disability, Long term disability, 403B Retirement plan#J-18808-Ljbffr