Deputy Director, Mortgage Operations

Deputy Director, Mortgage Operations

About the Center

The Center for NYC Neighborhoods (the “Center”) promotes and protects affordable homeownership in New York so that distressed homeowners and working-class families can build strong, thriving communities. Established by public and private partners, the Center meets the diverse needs of homeowners throughout New York State by offering free, high-quality housing services. The Center’s current projects support our policy goals and help to keep homeownership affordable by responding to the ongoing effects to avoid foreclosure, the rising cost of homeownership, predatory scams, rising sea levels, and more extreme weather. 

The Center, through its wholly-owned CDFI subsidiary, Sustainable Neighborhoods, LLC makes residential loans that other NYS licensed lenders are often unwilling or unable to originate to qualified individuals and families to support these goals. Company NMLS # 1359697.

The Center’s Lending team operates a statewide portfolio of low- and no-cost lending programs on behalf of vulnerable homeowners, particularly BIPOC and senior homeowners underserved by traditional credit providers and disproportionately affected by predatory scams. The organization’s programs are responsive to threats to homeownership caused by the 2008 financial crisis, the COVID-19 pandemic, and climate change. 

Position Summary 

The Deputy Director Of Mortgage Operations, reporting to the Vice President of Lending and Servicing, will be responsible for the successful operation of lending programs and a team of  6 staff. The Deputy Director of Mortgage Operations must have experience in mortgage underwriting, CFPB, and all mortgage-related compliance regulations. The Deputy Director of Mortgage Operations must be a flexible, proactive, and initiative-taking professional with substantial experience in successfully facilitating the operation of residential mortgage lending programs and managing a team. The Deputy Director of Mortgage Operations must also have a proven track record of playing an integral role in the implementation of systems, policies, and strategies on a departmental level. The Deputy Director Of Mortgage Operations will work closely with the Director of Lending and with the management teams in supporting existing lending programs. 

The Deputy Director of Mortgage Operations will have a strong emphasis on staff development, including providing training opportunities for the Lending department and team. 

Core responsibilities include:

• Manage origination, processing, and underwriting operations and staff. 
• Collaborate with Vice President and Director of Lending about staff hiring and personnel issues as needed;
• Track deliverables and prepare dashboards and reports for internal and external needs;
• Continuously improve policies and practices to meet program goals and deliverables and deliver positive outcomes for homeowners;
• Manage procedures, loan documentation, and outreach materials for all lending programs to ensure continuity, transfer of knowledge, and accuracy;
• Identify areas for improvement and/or innovation on current lending operations.

Key responsibilities include:

• Directly supervise the Origination, Underwriting, and Processing staff and management.
• Provide detailed loan-level direction, support, and training to the underwriting team while adhering to loan origination/underwriting compliance requirements.
• Supervise all application and lending compliance activities of internal staff and line managers.
• Manage implementation and updates of loan programs and loan product policies and procedures. 
• Responsible for quality control of the lending programs.

Skills & Qualifications:

• Bachelor’s degree; Master’s degree preferred;
• Minimum five (5) years of verifiable experience in the business of making residential mortgage loans and credit evaluation experience, or equivalent educational or work experience;
• Possess qualifications of at least 5 years underwriting experience and clearance of personal and financial questionnaire, and willing to immediately submit an application to request approval to become a Qualified Individual for NYS Department of Financial Services;
• Preferred to currently possess or have the qualifications and ability to immediately apply for a Mortgage Loan Originator (MLO) license;
• Significant (at least three years) staff management and supervisory responsibilities and a proven ability to lead;
• Experience working with origination and/or servicing CRMs;
• Familiar with all required TRID, RESPA, Fair Lending, and HMDA disclosure requirements;
• Experience with FNMA, SONYMA, and Freddie Mac underwriting requirements. Affordable housing experience preferred;
• Excellent communication and interpersonal skills;
• Demonstrated success in innovative leadership, project planning and implementation, problem-solving, judgment, and decision‐making;
• Understanding of various alternative loan and grant funds preferred;
• Familiarity with issues related to foreclosure and the subprime/credit crisis;
• An energetic and flexible team player;
• Experience with Google and Microsoft Office suites required. Experience with Salesforce.com or other CRM platform preferred; 
• Experience with Loan Origination systems,  Byte, Encompass, and Mortgage Office preferred;

Values:

• Demonstrate Ownership by showing initiative, active problem-solving, being solution-oriented, acting conscientiously, and putting team results above individual accomplishments 
• Demonstrate Growth Mindset through resilience, humility, engaging in expansive thinking, and showing curiosity and openness to learning
• Work Collaboratively by demonstrating the ability to work in teams, exhibiting emotional intelligence

Essential Mental and Physical Functions:

• Must be able to communicate effectively in English and understand spoken instructions.
• Must be able to operate standard office equipment, such as telephones, computers, and ancillary hardware/software
• Regularly required to physically operate routine office equipment such as telephones, computers, etc.
• Must be able to access and review data and documents, including spreadsheets and reports, in printed form and on computer screens

Application:

To apply for this position, please submit your cover letter with salary requirements, resume and at least 3 references through our website.   Only those candidates selected for an interview will be contacted.   Applicant review will continue until the position is filled.

Please apply for this position via the Center’s website, cnycn.org. 

Only those candidates selected for an interview will be contacted. Applicant review will continue until the position is filled. We thank you for your interest in career opportunities with the Center for NYC Neighborhoods. No phone calls, please. Accepting resumes until the position is filled.

The Center strongly encourages Section 3 residents to participate in this hiring effort. Information to determine if you are a Section 3 resident can be obtained by contacting careers@cnycn.org.

Persons requiring reasonable accommodation to participate in this hiring effort are requested to contact: careers@cnycn.org. 

The Center for NYC Neighborhoods is an equal opportunity employer. We recruit, hire, upgrade, train, and promote for all positions and job classifications without regard to race, color, religion, creed, gender, national origin, age, physical or mental disability, marital, veteran or disabled veteran status, sexual orientation, or any other status as a member of any other legally protected group or activity.

To learn more, visit cnycn.org.

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