Senior Program Associate, Loan Processor

The Center for New York City Neighborhoods, Inc. (the “Center”) is a not-for-profit that promotes and protects affordable homeownership so that middle- and working-class families can build strong, thriving communities. We meet the diverse needs of homeowners by offering free, high-quality housing counseling and services, coordinating a network of service providers across the city, and providing free or low-cost loans for homeownership.

Through its work, the Center supports and expands homeownership across New York by developing programs that focus on underserved communities. We have successfully delivered over $500 million to homeowners in several statewide interventions in response to physical, financial, and health crises, working with both the city and state to expand protections for New Yorkers. By helping homeowners individually and systematically, the Center achieves lasting change. To date, the Center, together with its partners, has helped more than 250,000 low- and moderate-income (LMI) families with a median annual income of $46,000 keep their homes and gain financial stability, preserving over $10 billion in neighborhood property value across New York. 

• Evaluate and assess residential mortgage loan applications as assigned.
• Perform a preliminary review of each application for compliance and completeness.
• Maintain contact and support between the Loan Originator and all other Center departments throughout the process of the loan, which may include Underwriting, Closing, and Finance.
• Accurately organize all file documentation to comply with industry standards.
• Prepare and submit completed loan files to the underwriting team.
• Provide a high level of customer service to internal and external customers.
• Update loan milestone tracking on time.
• Other duties supporting loan origination and loan processing as assigned.

• Excellent verbal and written communication skills.
• Good interpersonal and customer service skills.
• Time-management and organization skills.
• Ability to meet strict deadlines.
• Ability to work in a fast-paced environment.
• Willingness to learn new concepts to grow and advance.

• Ability to read, understand, and interpret mortgage loan documents.
• Ability to work independently and also as part of a team.
• Ability to understand real estate finance and mortgage terminology.
• Moderate analytical skills.
• Knowledge of mortgage loan processing industry standards.
• Moderate PC skills, including Microsoft Office software.
• Passionate about promoting affordable homeownership and thriving and equitable New York neighborhoods.
• Familiarity with Loan Origination Software and Salesforce.

• Associate degree or higher
• Training in the areas of loan processing and mortgage lending.

• ​​​​​Demonstrate Ownership by showing initiative, acting conscientiously, and putting team results above individual accomplishments
• Demonstrate a Growth Mindset through resilience (rebounding and learning from challenges, setbacks, and failures), engaging in expansive thinking (constantly exploring new ideas, strategies, and resources to solve problems), and showing curiosity (being eager to get to the bottom of things and understand the "why" behind them)
• Works collaboratively by demonstrating the ability to work in teams, exhibiting emotional intelligence (emotionally self-regulating and empathetic in relating to others), and having positive energy (everyone's outlook and attitude improves when you are present)

Essential Mental and Physical Functions

• Must be able to communicate effectively in English and understand spoken instructions.
• Must be able to operate standard office equipment, such as telephones, computers, and ancillary hardware/software
• Regularly required to physically operate routine office equipment such as telephones, computers, etc.
• Must be able to access and review data and documents, including spreadsheets and reports, in printed form and on computer screens

Application

To apply for this position, please submit your cover letter with salary requirements, resume, and at least 3 references through our website. Only those candidates selected for an interview will be contacted. Applicant review will continue until the position is filled.

Please apply for this position via the Center’s website, cnycn.org. 

Only those candidates selected for an interview will be contacted. Applicant review will continue until the position is filled. We thank you for your interest in career opportunities with the Center for NYC Neighborhoods. No phone calls, please. Accepting resumes until the position is filled.

The Center strongly encourages Section 3 residents to participate in this hiring effort. Information to determine if you are a Section 3 resident can be obtained by contacting careers@cnycn.org.

Persons requiring reasonable accommodation to participate in this hiring effort are requested to contact: careers@cnycn.org. 

The Center for NYC Neighborhoods is an equal opportunity employer. We recruit, hire, upgrade, train, and promote for all positions and job classifications without regard to race, color, religion, creed, gender, national origin, age, physical or mental disability, marital, veteran or disabled veteran status, sexual orientation, or any other status as a member of any other legally protected group or activity.

To learn more, visit cnycn.org.

Salary : $57,000 - $62,000