Appointment Scheduler

The following position is for employment with:

Center for Oral, Facial, and Implant Surgery

6015 Shallowford Rd, Chattanooga, TN 37421

POSITION PURPOSE

We are seeking a dynamic and dedicated Appointment Scheduler to join our top-tier Oral Surgery Practice. Appointment schedulers are an integral part of our team as they are the first point of contact and first impression. This is an opportunity to become an important part of our successful team, where exceptional patient care is our primary focus. Our rewarding environment is perfect for high-performing team members looking to make a meaningful impact on patient experiences and practice efficiency.

PRINCIPAL RESPONSIBILITIES AND DUTIES

• Patient Interaction: Expertly answer the phone, assist patients in scheduling appointments, and create patient accounts.
• Administrative Support: Mail referral letters, assist with recalling patients, cross train to check patients in, take payments, and post payments.
• Team Collaboration: Work closely with other professionals to form a highly effective team, handling administrative tasks seamlessly.
• Versatility and Adaptability: Embrace a wide range of responsibilities and opportunities for learning and growth within the practice.

MINIMUM QUALIFICATIONS

• Patient-Centric Attitude: Genuinely serve our patients at every level, enhancing patient satisfaction and increasing office efficiency.
• Positive Impact: Positively influence patients, coworkers, referring offices, and the practice as a whole.
• Educational Background: Completion of high school or equivalent is required.
• Experience Preferred: Previous scheduling with oral surgery, dental, or medical experience is preferred.
• Multitasking /Detail Oriented Ability: Demonstrated ability to be detail oriented and to multitask and take initiative in a fast-paced environment.
• Customer Service Expertise: Experienced with customer service techniques, ensuring a superior patient experience.
• Communication Skills: Superior communication skills, both verbal and written, as well as active listening skills are essential for effective interaction with patients and team members.
• Adaptability: Willingness to take on other duties as assigned and adapt to the evolving needs of the practice.

ABOUT US ORAL SURGERY MANAGEMENT

Our POWER Values form the foundation of our ability to deliver exceptional healthcare experiences and achieve sustainable growth.

Passion for Patient Care

Outstanding Results

Winning Attitude

Embracing Continuous Improvement

Respect for Self and Others

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

the work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.