Front Office Coordinator at Medical Clinic

Center for Pain and Supportive Care is seeking a full time Front Office Coordinator. The ideal candidate will have 2-3 years of work experience in a Front Office, Administrative, or Customer Service position. The candidate should also demonstrate professional customer service skills, efficiency, and the ability to work independently.

Responsibilities

• Update patient demographic information
• Verify insurance information
• Check patients in using EMR system
• Collect copays/deductibles/coinsurances at each visit
• Collect copays, deductibles, co-insurance, and patient balances
• Correctly use a multi-line phone system
• Schedule patients using EHR system
• Scan documentation into patient charts
• Organize incoming faxes
• Keep patients comfortable and informed
• Retrieve and return voicemails
• Distribute incoming calls, faxes and documentation to the correct staff member
• Complete tasks pertinent to the smooth flow of the clinic and providing good customer service

Skills/Requirements

• Great customer service skills
• Experience with EHR system helpful, but not required
• Competent using Microsoft Office Suite
• Fast and accurate using a computer keyboard
• Knowledge of HMO, PPO, Medicare and Medicaid insurance plans, preferred but not required
• Practice with and speed at data entry
• Understanding of HIPAA regulations, preferred but not required
• Ability to organize and manage several tasks
• Ability to work efficiently
• Ability to handle difficult patients
• Strategic thinking and problem-solving skills
• Excellent oral communication
• Highly motivated
• Extremely dependable
• Three professional references

Compensation

• Medical, Dental, Vision Benefits
• 401K after 1 year of employment