Medical Biller + Client Care Coordinator

We are seeking a highly organized and detail-oriented professional to fill a hybrid role as a Client Care Coordinator & Medical Biller. This position combines front-end client support with back-end financial management to ensure a seamless experience for both clients and clinicians. The ideal candidate is someone who excels in customer service, problem-solving, and financial oversight within a mental health practice.

Part-time, 20 hours per week.

Tuesday: 9am – 2pm
Wednesday: 8am – 5pm
Thursday: 8am – 2pm

Medical Billing & Accounts Management:

• Submit accurate daily claims and resolve claim rejections in a timely manner.
• Maintain and manage accounts receivable, ensuring timely payment collection from clients using commercial insurance or private pay.
• Stay up to date on behavioral health CPT codes, DSM-5, and ICD-10 coding regulations.
• Perform eligibility and benefits checks for all clients to ensure accurate billing.
• Maintain financial and billing dashboards, tracking payments, outstanding balances, and claims progress.
• Communicate directly with clients regarding financial obligations, payments, and outstanding balances with professionalism and sensitivity.

Client Care Coordinator Duties/Responsibilities:

• Manage intake calls (respond to phone and email inquiries, schedule intake appointments with appropriate therapist, answer practice -related questions).
• Coordinate with clinicians on filling their schedules.
• Provide metrics to directors on intake stats.
• Manage intake paperwork collection and ensure EHR files are accurate.
• Stay highly organized.
• High attention to detail and ability to prioritize various projects independently.
• Passion for working with others (being collaborative) and helping our team members grow and learn.
• Ability to handle and provide straight-forward feedback to the administrative team members.
• Be a problem solver and think ahead to ensure any challenges don’t greatly impact progress or outcomes for clients.
• Ability to set goals and develop achievable timelines to hit them.
• Other duties as may be assigned.

Qualifications & Requirements:

Experience:

• Minimum 1 year of experience in healthcare billing (mental health preferred but not required), insurance verification (VOB), explanation of benefits (EOB), and EMR/EHR systems.

Skills:

• Strong interpersonal skills to interact professionally with clients, clinicians, and administrative staff.
• Proficiency with Google Workspace and EHR/EMR platforms preferred.
• Ability to multitask, prioritize, and meet daily and monthly productivity goals.
• Familiarity with behavioral health billing practices and insurance processes.
• Strong problem-solving skills and the ability to anticipate challenges before they arise.
• Excellent written and verbal communication skills.
• Ability to work independently while contributing to a collaborative team environment.
• Kindness, responsiveness, initiative, compassion, and a sense of humor.

Why Join Our Team?

• A dynamic and supportive work environment.
• Opportunity to make a meaningful impact in the mental health field.
• Potential for growth and additional hours.
• Ongoing professional development opportunities.

If you are passionate about providing high-quality client support while ensuring financial accuracy in a mental health setting, we invite you to apply for this exciting opportunity!

** APPLICANTS MUST INCLUDE A LETTER OF INTEREST/COVER LETTER ALONG WITH YOUR RESUME TO BE CONSIDERED! **

Job Type: Part-time

Pay: $18.00 - $22.00 per hour

Expected hours: 20 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Schedule:

• Monday to Friday

Work Location: In person

Salary : $18 - $22