CCA Client Case Assistant

Client Case Assistant - IMMEDIATE NEED

7AM to 7PM/7PM to 7AM 12 hour shift - Full Time, Part Time and/or PRN positions available

Position Description:

The Client Case Assistant (CCA) holds responsibility in two areas at the Center: 1) case management, and 2) medical recovery. This position will report to the Lead CCA, the Program Director and the Nurse Manager. The CCA is responsible for the identification, linkage, and coordination of available resources which most effectively respond to the identified needs of the client and facilitates self-sufficiency. Knowledge and leverage of community resources are key, with an emphasis on communication, coordination, collaboration, and professionalism. The CCA also contributes to the delivery of focused client medical care via the completion and communication of routine activities and their results, which may include, obtaining clients’ vital signs, recording general health information, meal assistance, facility cleanliness etc. CCA’s will be crossed- trained for coverage of the medical window position.

Essential Job Functions:

• Assist with facilitating case management intake process for new clients through social needs assessments and addiction services assessments.
• Assist with completing client assessments, identify client barriers, and update assessments, as necessary.
• Creation of Client appointment packets.
• Document client individual social goals, needs, and progress via VESTA Case Plans and Encounter Notes, respectively, within 48 business hours of client contact/appointment completion.
• Document client medical needs based on Center’s policies and procedures.
• Ensure compliance with all internal and external operating and reporting requirements.
• Model effective strategies and educate clients on appropriate techniques to access and use community resources.
• Organize Medicaid rides for Clients and follow-up with phone calls to ensure Clients receive their rides.
• Assist with maintaining cleanliness, functionality, and security of the facility, including, but not limited to client chore management, bed checks, meal and/or diet assistance, etc., as necessary.
• Assist with ensuring the pantry and “meal-prep” boxes are up-to-date and appropriately stocked, creating lists of any needed supplies for the pantry as necessary.
• Employ universal standard medical precautions, including the use of personal protective equipment.
• Any other duties as assigned by the Lead CCA, Nurse Manager and/or Program Director.

Qualifications:

• High school diploma required. Bachelor’s degree in Criminal Justice/Social Work or STNA certification preferred.
• Current First Aid certification.
• Current CPR Certification.
• Some or thorough medical knowledge, including medical terminology and abbreviations.
• Ability to establish and maintain effective working relationships with clients and staff.
• Ability to work effectively under pressure, and to use discretion with confidential data that may impact staff and operation of the Center.
• Ability to work independently, as well as a member of a team.
• Related skills, such as flexible personality; ability to multi-task while also being highly detail-oriented; excellent written and verbal communication skills; recognition and practice of timely, accurate documentation throughout medical and case management service delivery.
• Keen understanding of counseling or social work practices with highly vulnerable populations; understanding of the nature and needs of homeless populations.
• Demonstrated understanding and application of culturally-sensitive and responsive behaviors.
• Familiarity with the basic tenets of a Trauma Informed Care philosophy.

Job Types: Full-time, Part-time, PRN

Pay: $15.00 - $18.00 per hour

Benefits:

• Free parking
• Paid training

Schedule:

• 12 hour shift
• Day shift
• Night shift
• Rotating weekends

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $15 - $18