Phone Operator

Position Summary:

Responsible for answering the phone, greeting callers, establishing reason for calling, and resolving issues by contacting an appropriate person/department that can help the customer.

Qualifications/Skills:

· High School diploma/GED

· Two years’ previous experience with multi-line phones and customer service required

· Bi-lingual preferred

· Experience with customer service and multi-line phones

· Good diction and articulation and pleasant phone voice

· Demonstrate active listening skills

· Basic computer skills, basic typing and keyboarding skills

· Maintain a calm and positive attitude and maintain a professional demeanor in stressful situations. Have the ability to respond to changing workload and work environment.

· Convey both tact and diplomacy in patient and co-worker relations.

· Must be able to multi-task and work in a fast paced environment.

· Must maintain patient confidentiality in accordance with clinic policy and HIPPA guidelines.

· Demonstrate good teamwork, ability to be positive, enthusiastic and helpful

· Professional Demeanor and appearance

· Strong patient care oriented with a friendly and positive attitude

• Excellent verbal and written communication skills

· Must be detailed oriented

· Must be dependable and a team player

Responsibilities/Duties:

· Courteously and efficiently answer all incoming calls and connect callers with the correct extension.

· Provide pleasant and helpful phone contact for callers.

· Provide information regarding inquiries in a professional manner.

· Follow written protocols and procedures of the Clinic.

· Perform other duties of the medical practice that may be assigned.

Please note this job description is an overview and not designed to cover all responsibilities and duties for this position. Duties, responsibilities, and activities may change at any time with or without notice based on the business needs of the clinic.

Additional Requirements: (If applicable)

· Must be willing to travel to all our clinic locations

· Must be willing to work a flexible work schedule – Monday through Friday

• Must maintain a current and valid driver’s license

· Some overtime may be required

Work Environment:

Work is performed in an office environment where the noise level can be moderate to loud and involves a high level of contact with patients and the public via the telephone.

Essential Physical Functions:

· Sitting for long periods of time

· Stooping and bending/stretching for supplies.

· Requires occasional lifting of files or paper weighing up to 25 pounds.

· Requires manual dexterity sufficient to operate a keyboard, calculator, telephone and other office equipment.

· Hearing must be in normal range for telephone contacts.

American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disable, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.

Equal Opportunity Employer M/F/D/V and Drug Free Workplace

Job Type: Full-time

Pay: $0.10 - $0.20 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Physical Setting:

• Clinic
• Medical office
• Office

Schedule:

• Day shift
• Monday to Friday

Work Location: In person