Patient Scheduler (Bilingual)

Primary Purpose :

Under the general direction of the Intake Manager and pursuant to the department's P&P's, to ensure the efficient operations of the Intake Department including but not limited to : answering incoming calls, scheduling patient appointments, answering scheduling and insurance questions, addressing concerns or complaints of patients, verifying patients insurance, and making calls back to patients.

Primary Duties : (

• essential function; other functions assigned no asterisk)
• To prioritize receiving incoming calls from patients, providers and ancillary staff from other care facilities
• To promptly answer, prioritize and manage a large volume of calls daily, both inbound and outbound
• To be aware and responsive of incoming calls, minimizing the risk of dropped or missed calls, while maximizing patient care
• To demonstrate observable verbal and communication skills, including the ability to write or keyboard with few spelling errors and appropriate grammar
• To demonstrate observable customer skills including but not limited to : active listening, managing stressful situations with empathy, de-escalation, patience, sound judgement and adaptability
• To provide support to patients and staff by accurately scheduling appointments according to scheduling protocols, and directing calls and / or emails to the appropriate departments when voicemails are received
• To demonstrate a basic knowledge base of Ophthalmology
• To demonstrate intermediate skills in using Microsoft Windows applications
• To demonstrate accuracy when obtaining and entering demographic information into our EMR system.
• To demonstrate strong organizational skills
• To demonstrate analytical skills and provide valid input
• To consistently demonstrate the ability to work independently
• To demonstrate punctuality daily when reporting to work as well as completing assigned tasks.
• Other duties as assigned

Position Requirements :