What are the responsibilities and job description for the Manager of Intake Operations position at Center for Social Dynamics?
Job Type
Full-time
Description
Are you a self-motivated, hands-on individual looking to do something passionate and meaningful with your career? Join us as we open a world of possibilities.
We are currently seeking a Manager of Intake Operations to join our dynamic and growing team!
This is a remote position based in the Pacific Standard Time Zone. Must be located in CA, WA, OR, HI, CO.
About Us
The Center for Social Dynamics (CSD) is an organization providing services to those with developmental delays, including autism. Our mission is to open a world of possibilities for individuals with Autism and other developmental needs through science, compassion, and humility.
We are grounded in our values of Transparency, Respect, Understanding, & Excellence (TRUE), which guide our efforts as a respected & growing employer and industry leader. Our people and programs deliver personalized, professional, evidence-based behavioral and developmental services to each participant, and peace of mind to caregivers that their loved ones are in the right hands.
About the Opportunity
The Manager of Intake Operations will play a key role in optimizing the client onboarding experience, overseeing the intake, assessment, and initial authorization processes. This position is essential for driving efficient operations, ensuring a seamless client journey from initial inquiry through to service commencement. This role requires design, creation, and ongoing commitment to the streamlining and efficiency of intake services.
Duties & Responsibilities
- Implement and oversee lead tracking to drive client intake
- Ensure timely responses, supervise intake team operations, and streamline workflows
- Monitor KPIs, analyze data for efficiencies, and conduct compliance audits
- Train, develop, and support a high-performing intake team
- Align intake with clinical teams, facilitate meetings, and enhance client experience
- Ensure regulatory adherence and accurate EHR documentation
- Additional duties as assigned
Benefits & Perks
As a full-time opportunity, you will have an opportunity to grow your career in this purpose-filled industry where you can see results every day. Benefits include :
Requirements
About You
Requirements & Qualifications
CSD is a proud equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
LI-REMOTE
Salary Description
70,000 to 80,000
