Technical Support Analyst - IT

Job Type

Full-time

Description

Are you a self-motivated, hands-on individual looking to do something passionate and meaningful with your career? Join us as we open a world of possibilities.

We are currently seeking a Technical Support Analyst to join our dynamic and growing team!

About Us

The Center for Social Dynamics (CSD) is an organization providing services to those with developmental delays, including autism. Our mission is to open a world of possibilities for individuals with Autism and other developmental needs through science, compassion, and humility.

We are grounded in our values of Transparency, Respect, Understanding, & Excellence (TRUE), which guide our efforts as a respected & growing employer and industry leader. Our people and programs deliver personalized, professional, evidence-based behavioral and developmental services to each participant, and peace of mind to caregivers that their loved ones are in the right hands.

About The Opportunity

What’s a Technical Support Analyst?

Duties & Responsibilities

• Adheres to CSD’s Commitment to Quality Standards and Covid-19 vaccination standards as imposed by OSHA.
• High attention to detail and task oriented.
• Provide users with technical support for computer, tablet, and smartphone issues.
• Stay abreast of advances in technology and the ability to support new technology and systems in the future.
• Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.
• Setup laptops, phones, and tablets for new hires.
• Provide weekly new hire orientation and support to all staff.
• Modify user accounts in Office365 including but not limited to password resets, distribution group management, and contact information updates.
• Support A/V for office meetings in person and remote using Zoom and Microsoft Teams
• Printer/Copier troubleshooting
• Microsoft Intune-Mobile Device Management and encryption for laptops and tablets and personal devices.
• Zendesk Ticketing System
• Travel to branch offices on a regular basis, as necessary.
• Additional job duties as assigned
  
  

Benefits & Perks

• Competitive, market pay based on experience, location, and skills
• Medical benefits
• Paid time off (PTO)
• 401k
• CSD issued cell phone
• Tuition reduction program - In-House ABA Program - National University for Bachelor’s and Master’s degrees
  
  

Requirements

About You

Requirements & Qualifications

• Bachelor’s degree or equivalent work experience preferred
• 3-5 years experience in an IT Support role
• Excellent critical thinking skills and the ability to make data driven decisions to find solutions to complex problems
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Customer service oriented
  
  

About Our TRUE Values

• Transparency in the work that we do and the actions we take to achieve our mission. There are no hidden agendas or motives at Center for Social Dynamics. Each family’s unique cultures, values, and generational dynamics.
• Respect for all and the value that everyone brings towards accomplishing our mission. No one at CSD is worth more or less, and together we are greater than the sum of our parts.
• Understanding through tolerance, cooperation, and empathy in the pursuit of our mission. We never lose sight of who we are, the people we serve, and our purpose and meaning.
• Excellence in our drive, passion, and commitment to our mission. CSD will always do what it takes to deliver the best, leave no one behind, and champion our cause.
  
  

CSD is a proud equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.