Front Office Coordinator, Full-time, Englewood, CO

Classification: Non-Exempt

Schedule: Monday through Friday, Day Shift

Location: Englewood, Colorado

The Center for Wound Healing & Hyperbaric Medicine, LLC (CFWH) provides management and consulting services to healthcare providers in the area of wound care and hyperbaric medicine. By focusing on the needs of the patients as well as the partners we serve, The Center for Wound Healing & Hyperbaric Medicine, LLC is able to bring advanced wound healing strategies to many communities around the country.

Our Core Values:

Compassion, Excellence, Passionate, Integrity, Dedication, Loyalty, Accountability, Enterprising.

Job Overview:

The Front Office Coordinator works as the clinic receptionist, which includes registering patients, checking in patients, answering phones, and greeting visitors.

What You’ll be Doing:

• Greet and welcome patients as they arrive at the clinic, ensuring a positive experience.
• Answer phone calls promptly, addressing patient inquiries and directing calls as needed.
• Print and process referrals received via email and fax, ensuring accurate documentation.
• Contact patients to schedule initial appointments based on referral information.
• Check patients in upon arrival, confirming required information.
• Register and pre-register patients, ensuring all necessary forms and details are completed accurately.
• Contact patients who missed appointments or have no follow-up scheduled.
• Appropriately use hospital resources, including ordering of supplies and equipment.

• Consistently adhere to company, hospital, and accrediting body clinical, safety, and compliance standards.
• Ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA) by safeguarding patient information and maintaining the highest level of confidentiality standards.
• May be responsible for participating in the onboarding and training of new team members.
• Other duties as assigned.

Requirements for This Role:

• High school diploma or GED required.
• Current Basic Life Support (BLS) from approved agency.
• 1 years of experience in receptionist type role in medical clinic required.
• Patient Scheduling and Insurance Verification experience required.

• Proficient in Microsoft Office or related systems.
• Strong verbal and written communication skills.
• Ability to treat others with compassion and patience.
• Ability to work in a fast-paced team-oriented environment.
• Must possess excellent interpersonal skills.
• All employees are required to comply with HIPAA policies and procedures.

Desired Qualifications for this Role:

• Outpatient clinic preferred.

Physical Demands:

The physical demands described are representative of those that must be met by a Front Office Coordinator to successfully perform the essential competencies, duties, and requirements of this position. These include standing, walking, driving, lifting up to 50 pounds and sitting for extended periods of time and looking at a computer screen for extended periods of time. In addition, pushing, pulling, stooping, squatting and shifting heavy objects, as well as air travel, may be required. Employees should ask for assistance if needed.

Equal Employment Opportunity:

The Center for Wound Healing & Hyperbaric Medicine, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As an organization, we are committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us at humanresources@nexgenhyperbaric.com.