What are the responsibilities and job description for the Summer Camp Patron Services Specialist at UHSP position at Center of Creative Arts?
Position Summary:
The Patron Services Specialist is a highly visible position that works on the front line at UHSP during summer camp to greet patrons, faculty and visitors. Additionally, this position provides leadership to facilitate a positive and safe experience for all who enter UHSP. This position supports programming logistics and fields Registration inquiries.
Essential Functions:
This job description is designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Desk Lead Duties:
•Enforce institutional policies and procedures to ensure a safe environment/event. Recommend
additional ways to create a secure environment.
• Greet and engage students, parents, faculty, patrons and building visitors in a friendly pro-active manner. Encourage feedback about their experience at COCA and promote other opportunities to participate.
• Be knowledgeable about the range of programs, productions, and events happening at UHSP.
• Answer phones and direct in-person, phone call, and email inquiries.
• Provide administrative support to the UHSP Camp Manager.
• Provide support in locating last minute substitute faculty
• Receive packages and other items via UPS, FedEx, USPS, or courier
• Maintain professional appearance of the reception area by keeping area organized and stocked.
• Daily housekeeping duties.
• Communicate facility and operational issues to the Camp Manager to maintain a safe and clean environment.
• Open and/or close the front desk according to procedures
Floor Lead Duties:
• Routinely walk the UHSP facility to ensure a clean and safe environment for visitors and students
• Setup/teardown/move equipment, as needed.
• Facilitate emergency procedures, as needed (weather emergencies, medical emergencies, etc.).
• Communicate schedule, room, and operations related information to faculty.
• Provide registration support by offering guidance to families and students interested in COCA’s programming, and answering questions about COCA’s classes, camps, workshops, pricing, financial assistance, and the registration process.
• Provide customer service and support regarding camps and performances.
• Other duties as assigned.
Education and/ or Qualifications:
• Bachelor’s degree preferred.
• Proficient in Microsoft Office – Outlook, Word, Excel, required
• Minimum 1 year of Customer Service experience, required.
• Understanding of and/or passion for the arts, arts administration and/or non-profit work
preferred.
• A commitment to Diversity, Equity and Inclusion.
Competencies:
• Ability to communicate effectively both verbally and in writing
• Must have organizational skills, able to multi-task, be self-motivated, and able to work
independently to meet deadlines
• Willingness to take on administrative/operational tasks as needed
• Adaptable and able to creatively problem solve
• Ability to manage multiple projects at once/multitask
• Ability to work collaboratively with a team
• Great people skills, initiative and enthusiasm
Physical Demands & Work Environment:
• Ability to lift, carry and move at least 40 pounds.
• Ability to walk, stand and sit for periods of time
• Ability to navigate stairs
• Availability to work a 6-8 hour shift between the hours of 7:15am and 6:00pm
