Career Advisor

TITLE: CAREER ADVISOR REPORTS TO: CENTER MANAGER

STATUS: Non-exempt

OVERVIEW

Career Advisors help people identify their talents and skills, explore careers, and set training,

education, and career goals. They are jobseekers’ first point of contact in the public workforce

system, providing a warm welcome, support, encouragement, and hope. Career Advisors listen to

client stories, ask questions, identify employment barriers, and engage with individuals to create

life changes. Career Advisors are resource connectors, mentors, and problem-solvers. They help

clients write resumes, complete job applications, practice interviewing skills, land new jobs, and

celebrate success.

A Career Advisors specializes in motivational interviewing, individual advising, and case

management.

DUTIES

Foundational Activities

• Provides excellent hospitality and customer service.

• Engages clients in career exploration and job search support.

• Executes accurate and timely administrative functions.

Career Advising and Case Management

• Collects information about clients, using interviews, case histories, observational techniques,

and other assessment methods.

• Identifies programs and services that will maximize support and opportunity for

clients.

• Assesses barriers to employment and refers clients to the appropriate services.

• Interprets and explains information such as eligibility requirements, application details, and

client obligations/expectations.

• Enrolls individuals to participate in programs and notifies them of their acceptance.

• Provides training direction, encouragement, motivation, and advice to prepare individuals for

education and employment.

• Interact with clients to assist them in gaining insight, defining goals, and planning action to

achieve effective personal, social, educational, or vocational development and adjustment.

• Refers qualified clients to employers or employment services for job placement.

• Collaborates with other staff members, departments and partner organizations to place clients

into good-paying jobs.

• Maintains regular contact with clients from their initial participation through the 4ᵗʰ quarter

after their exit, providing support, encouragement, and resources to help clients attain education

and training milestones, certifications, and long-term, good-paying employment.

• Other duties as assigned.

KNOWLEDGE, SKILLS and ABILITIES

• Knowledge of principles and processes for providing customer service. This includes customer

needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Knowledge of human behavior and performance; individual differences in ability, personality, and

interests; learning and motivation; motivational interviewing techniques; and advising and case

management methods.

• Knowledge of administrative and office procedures and systems such as word processing,

spreadsheet functionality, and managing electronic files and records.

• Knowledge of computer hardware and software, including databases.

• Active Listening—gives full attention to what other people are saying, taking time to understand

the points being made, asking questions as appropriate, and not interrupting at inappropriate

times.

• Critical Thinking—uses logic and reasoning to identify the strengths and weaknesses of

alternative solutions, conclusions, or approaches to problems.

• De-escalation—uses communication techniques to build rapport and connection with an agitated

person to reduce the potential for violence.

• Service Orientation—actively looks for ways to help people.

• Complex Problem Solving—identifying complex problems and reviewing related information to

develop and evaluate options and implement solutions.

ACADEMIC CREDENTIALS and EXPERIENCE

• High school diploma required; bachelor’s degree preferred.

• Four or more years of experience in customer service, hospitality, retail sales, counseling,

Advising, teaching, or equivalent.

Physical Work Environment Requirements:

• Travel will be required within the region (NWI), to Indianapolis and elsewhere for project work

or training. Ability to travel, have a valid driver’s license and insurance coverage of

$100,000/$300,000.

• The physical demands described are representative of those that must be met by an employee to

successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to sit, stand and

talk or hear.

EQUAL EMPLOYMENT OPPORTUNITY:

• CWI is an equal employment opportunity employer for all employees and applicants, regardless of

their race, religion, color, sex (including pregnancy, gender identity and sexual orientation),

• national origin, age, genetic information, or disability.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday

Work Location: In person

Salary : $40,000