What are the responsibilities and job description for the MAT Services Program Manager, (REAP) Medication Assisted Treatment Program position at Center Point - DAAC?
JOB SUMMARY: Under the direction of the Clinical Director, the MAT Services Program Manager is responsible for the effective delivery of all services provided by the REAP Program which includes managing program activities and therapeutic services. They are responsible for scheduling and monitoring the work activities of counselors, medical and support staff; supervises training, evaluates and directs program staff in the implementation of gender responsive treatment services. The MAT Services Program Manager supervises the administration of assessments of all clients; supervises the development of treatment and discharge services plans for all clients; ensures compliance with all federal, state and local standards and regulations inclusive of Drug Medi-Cal. The MAT Services Program Manager will monitor the provision of services for compliance with contractual requirements. Maintains participant to staff ratio and tracks participants’ progress. Additionally, they are responsible for the secure storage of confidential participant records regarding outreach, testing and counseling. Center Point DAAC Managers are required to model the values of Center Point DAAC and are also required to uphold Center Point DAAC’s philosophy and standards of care.
DUTIES
- Acts as first line supervisor to all program staff.
- Manages and maintains daily provision of therapeutic services and activities as outlined in the Unit Operating Manual.
- Provides direction; staff supervision, training, and evaluation; preparation of monthly reports, data collection activities and maintenance of overall quality assurance of treatment standards. Provides training to staff on assessment tools, curriculum, and treatment plan development.
- Liaison with local government agencies and other community-based organizations.
- Monitors outreach, intake, screening, client levels of care designations, assessments, treatment and aftercare planning services. Monitors fidelity of evidence-based practices.
- Responsible for the scheduling, coordination, and monitoring of all project activities including groups, seminars, individual counseling, and social/recreation activities.
- Monitor daily movement of clients.
- Provides training, direction and supervision to all program staff. Directs and monitors counseling staff in the assessment and referral process; implementation of the curriculum; educational activities and development of individual treatment plans.
- Monitors participants’ progress and convenes case conferences as needed.
- Participates in Agency Utilization Review activities as assigned.
- Conducts supervision and debriefing sessions with counseling staff regarding participant progress and appropriate intervention.
- Responsible for secure storage of participant records and ensures staff training on confidentiality.
- Develops and monitors client orientation activities regarding expectations and basic concepts of treatment.
- Provides supervision and monitors all discharge planning service plan development, information & referral, and advocacy activities.
- Provides individual and weekly supervision of counselors.
- Works in collaboration with other programs and supervisory staff.
- Ensures proper practices are observed to protect health and safety of program clients and staff.
- Reviews individual client records to ensure proper documentation and regulatory compliance.
- In coordination with the Utilization Review Committee, they will provide quality assurance monitoring of documented services provided in client files, group notes, and shift reports.
- Ensure that client intakes are conducted appropriately.
- Monitor data collection activities and compliance with company protocols ensuring integrity of daily, weekly, and monthly data.
- Ensure that staff observe company personnel policies.
- Participate in weekly staff meetings. Attend meetings as directed.
- Other Duties as assigned by agency leadership.
SKILLS & POSITION REQUIREMENTS
- Able to Read, Write, and Speak English fluently (Spanish is a plus).
- Bachelor’s degree in social work or mental health is strongly desired.
- Minimum of 3 years of experience in substance abuse treatment.
- Demonstrated leadership experience in a supervisory or managerial role.
- Current and unrestricted clinical licensure and/or certification as a SUD Counselor in the state (LPCC, LMFT, LCSW).
- Master’s degree in social work (LMSW, LCSW) or Mental Health Counseling (LMHC) strongly desired.
- Strong interpersonal skills and the ability to establish rapport with clients and staff alike.
- Demonstrated leadership experience in a supervisory or managerial role.
- Ability to work independently as well as collaboratively within a multidisciplinary team.
- Excellent time management skills and ability to multi-task and prioritize work.
- Strong organizational and planning skills to complete tasks in a high quality, accurate and timely manner.
- Ability to provide leadership in the day-to-day administrative and clinical functions of the program.
- Possess good written and oral communication skills.
- Ability to maintain productive work relationships with clients, employees, management, external agencies and public.
- Positively represents the program/organization in the community.
- Establishes and maintains good boundaries with clients and staff as outlined in DAAC’s Code of Conduct.
- Ability to use effective judgment in therapeutic and crisis situations.
- Ability to solve problems and resolve conflicts effectively.
- Ability to maintain your own psychological well-being.
- Ability to recognize and manage personal bias.
- Possesses strong interpersonal, organizational and training skills.
- Knowledge of evid ence-based practices in substance abuse treatment.
- Familiarity with relevant regulations and accreditation standards.
- Consistently demonstrates initiative, conscientiousness, reliability and adherence to ethical codes.
- Classify and code conditions, treatments, and diagnoses.
- Utilize specialized technology, such as recordkeeping software specific to the hospital or medical office.
- Familiarity with Microsoft 365, MS Office tools, and common technology tools and equipment.
- Valid California Driver's License with clean driving record.
- Must meet all DMV and agency insurance clearances.
- Maintains current CPR and First Aid certification.
- Strong knowledge and protocol of HIPPA and client privacy.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by a person to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
- The person in this position needs to occasionally move about inside the office to access filing cabinets, office machinery, etc.
- Occasionally moving self in different positions to accomplish tasks in various environments.
- Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.
- Constantly remaining in a stationary position, often standing or sitting for prolonged periods.
- Occasionally moving about to accomplish tasks or moving from one worksite to another.
- Occasionally adjusting or moving objects up to 25 pounds in all directions.
- Constantly communicating with others to exchange information.
- Constantly repeating motions that may include the wrists, hands and/or fingers.
- Occasionally noisy environments.
- Must be able to remain in a stationary position 50% of the time.
- Constantly sedentary work that primarily involves sitting/standing.
- Occasional light work that includes moving objects up to 20 pounds.
- Infrequent and medium work that includes moving objects up to 50 pounds.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Regular, predictable attendance is required.
WORK ENVIRONMENT
- The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
- Ability to work in a confined area.
- Ability to sit at a computer terminal for an extended period.
About Center Point - DAAC:
Center Point - DAAC (formerly Drug Abuse Alternatives Center)Welcome to Center Point DAAC, a leading organization in Sonoma County, California, dedicated to providing comprehensive and compassionate treatment for substance use disorders and mental health problems. For over 50 years, we have been committed to supporting individuals and families on their journey towards recovery and helping them build healthier, fulfilling lives.Our MissionCenter Point DAAC’s mission is to provide comprehensive social, educational, vocational, medical, psychological, housing and rehabilitation services to combat social problems such as substance abuse, poverty, unemployment and homelessness. Center Point DAAC offers rehabilitation and treatment services that interrupt the abusive cycles of psychological, social and economic dislocation by providing critical training and support so that individuals and families can claim self-worth and dignity.