What are the responsibilities and job description for the Computing Support Technician III position at CenterPoint Energy?

CenterPoint Energy and its predecessor companies have been in business for more than 150 years.

Our Vision : Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

Our Commitment : CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

Job Summary

Provides second level and higher problem determination for all problems escalated by the Service Desk regarding support of end user operations. Repairs a variety of PC hardware to a module level.

Essential Functions

Define and resolve client issues.
Identify appropriate IT segment to resolve client issue outside skill set.
Install personal computers, printers and other peripherals and configure other operating systems and application software programs.
Participate in internal projects.
Perform other support functions, such as hardware repair, software support, equipment moves and training

Education Description

High school diploma or GED.

Experience

Five (5) years related technical experience.

Able to demonstrate commitment to compliance with applicable laws and regulations, the Company's Ethics and Compliance Code of Conduct, and other Company policies and procedures and do so consistently, take all required training courses and do so timely.

Able to demonstrate respect for all individuals, adhere to the Company's values and business practices and do both consistently.

Able to demonstrate a working knowledge of Microsoft Networks, including user set up, passwords and printer queues.

Able to demonstrate good written and oral communication skills for extensive contact with internal team members and clients.

Able to assess situations and analyze data to provide solutions.

Able to exhibit strong personal initiative and self motivation

Able to work in a team environment and independently.

Able to demonstrate logical reasoning, analytical skills and attention to detail.

Able to enter data into tracking system accurately and timely.

Able to exhibit a strong desire for continuing professional development through self study and formal classroom education in order to take advantage of advances in network communications technology.

Physical Requirements

Working Conditions

We want you to know

Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.

What we bring to you

Competitive pay

Paid training

Benefits eligibility begins on your first day

Transit subsidies

Flexible work schedule, paid holidays and paid time off

Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston

Professional growth and development programs including tuition reimbursement

401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution

Job Type : Full Time

Posting Start Date : 01 / 15 / 2025

Posting End Date : 01 / 20 / 2025

This contractor and subcontractor shall abide by the requirements of 41 CFR

60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

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Computing Support Technician III

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