Director of Administrative Services

Job Description: Director of Administrative Services

Location: Middletown, Franklin, & Norwood OH, OH, 45042, 45005, 45212

Description of Position/Purpose:

The Director of Administrative Services will ensure the efficient and effective daily operations of administrative services, from managing staff, assisting with sliding fee policy, to overall facility operations.

Job Duties:

• Attends Senior Leadership Team meetings and collaborates with other members.
• Maintain the compliance policies, procedures, objectives, and mission of Centerpoint Health.
• Facilities Management:
  • Oversee all location leases, collaborates with Landlord, and establishes a good working relationship to manage, assist, and negotiate terms.
  • Oversee Centerpoint’s Insurance plans which include, third-party liability, EPLI, Director’s and Officers Liability coverage, Fiduciary Liability, Cyber, Crime, Medical FTCA Gap liability, and overall general liability. Understand terms, renewals, and best pricing.
  • Coordinate any repairs and maintenance that needs completed at the various sites.
  • Quarterly Risk Assessment check lists as it pertains to facilities.
  • Manage the storage unit.
• Staff and supervise front office operations at all medical locations and arrange scheduling for office support.
• Assist in interviewing and training, maintaining timely and accurate training checklists for each new hire as well as each tenured team members.
• Ensure all employees follow the Handbook concerning expectations such as attendance and performance, manage employee PT, and staff time in Paycor.
• Assist in driving production, revenue, and collection to achieve daily, monthly, and annual goals by overseeing scheduling of patients.
• Ensure all provider schedules are filled to capacity to maximize office productivity.
• Use all available reporting to aid in the building of your daily schedule and patient follow-up/communication.
• Assist in resolving patient concerns and negative reviews in a professional and timely manner.
• Ensure patient payments are posted or refers to billing company as appropriate.
• Must stay up to date on all federal sliding fee discounts, policies, and HRSA guidelines.
• Assures staff are kept up to date on all changes concerning sliding fee practices.
• Assist with other administrative and financial duties, as needed.
• Coordinate and assist with time and effort tracking forms.
• Organize and streamline files for ease of access and traceability.
• Assist with overall management of the phone system, working with vendor on issues, concerns, and coordinate IT assistance, when needed.
• Additional duties may be assigned as needed.

Job Requirements:

• Certifications/Credentials:
  • Education: Combination of education/experience normally represented by a Bachelor’s Degree in Business, Finance, or other related experience.
  • Experience: 2-4 years of prior hands-on experience and at least 5 years within a management/customer service position in a medical and/or dental office or practice, preferably a Federally Qualified Health Center.
• Must have strong skills using Microsoft Office products.
• Able to effectively and professionally manage multiple priorities and adapt to change within a fast-paced environment.
• Must be able to read, write, speak, and communicate friendly and effectively in the English language. Spanish is also helpful.
• Must possess the ability to make independent decisions when circumstances warrant such action.
• Must have excellent listening skills and the ability to ask probing questions.
• Must have reliable transportation.

Bloodborne Pathogens Exposure: Category I