Admissions Assistant Acute

PURPOSE STATEMENT:

Responsible for the admission and registration of incoming patients.

ESSENTIAL FUNCTIONS:

• Greet and search new patients and those transporting patients upon arrival.

• Responsible for clerical duties such as managing paperwork, handling data entry, engaging with insurance companies over claims, and answering phones.

• Complete the paperwork necessary to admit the patient to the assigned program and explain forms prior to patient signing, notify the clinical lead of the patient’s arrival, and escort the patient and documentation to the appropriate location within the facility.

• Efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.

• Ensure all required patient information is received and processed and necessary appointments are made with the proper behavioral or medical health personnel.

• Demonstrate a positive, empathetic, and professional attitude toward customers always.

• When a patient’s needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.

• Ensure the well-being of patients and provide a positive, supportive, and structured environment.

• Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or in accordance with individualized supervision guidelines as needed.

• Document timely, accurate, and appropriate clinical information in patients’ medical records and inpatient registration or other technology systems.

• Assist in providing a safe, secure, clean and, comfortable environment for patients, significant others and, staff.

• Interact routinely with patients, observe behaviors, and communicate significant observations to admissions staff.

• May obtain patient's vital signs, height, and weight as assigned and document in the patient record.

• Engage patients in activities and interactions designed to encourage the achievement of the treatment goals.

• Assist incoming patients/family members with contraband searches, and itemizing belongings and valuables when needed.

• Complete and maintain required documentation.

• Assist with follow-up and paperwork as required on incidents and events that may take place in the facility.

• May provide transportation for the patient, or coordinate transportation with an appropriate staff member.

• Recognize that patient safety is a top priority.

• Data Entry

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Key Responsibilities:

• Welcome and assist new patients and individuals accompanying patients, ensuring a safe and friendly environment.

• Perform various clerical duties such as managing paperwork, data entry, communicating with insurance companies, and handling phone calls.

• Complete necessary paperwork for patient admission, explaining forms to patients, notifying clinical lead of arrivals, and escorting patients to the appropriate location.

• Ensure efficient and accurate completion of admission process, distributing paperwork to notify staff of patient arrivals or transfers.

• Receive and process patient information, schedule appointments, and maintain proper documentation.

• Maintain a positive, empathetic, and professional attitude towards patients and their families.

• Address and resolve patient complaints promptly, with a focus on patient safety.

• Prioritize patient safety and provide excellent customer service.

• Create a supportive and structured environment to ensure patient well-being.

• Conduct safety checks and provide supervision as required.

• Document clinical information accurately in medical records and registration systems.

• Assist in maintaining a safe, clean, and comfortable environment for patients, families, and staff.

• Regularly interact with patients, observe behaviors, and report significant observations to admissions staff.

• Take and document vital signs, height, and weight of patients.

• Engage patients in activities and interactions that support treatment goals.

• Assist with contraband searches and inventory belongings when necessary.

• Complete and maintain required documentation.

• Assist with incident follow-up and paperwork within the facility.

• Provide transportation for patients or coordinate with appropriate staff members.

• Recognize and prioritize patient safety above all else.

Benefits:

• Please provide any facility specific benefits and Acadia network wide benefits

Pay Range:

• Please provide pay

We are looking for an individual who possesses excellent organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment. If you are dedicated to providing exceptional service, ensuring patient safety, and contributing to a positive patient experience, we encourage you to apply.

Qualifications:

• Bachelor's degree is preferred, with a background in the social services field considered a plus.

• One or more years of experience in healthcare is preferred, demonstrating familiarity with healthcare processes and procedures.

Licenses/Designations/Certifications:

• CPR and de-escalation/restraint certification required (training available upon hire and offered by the facility).

Education

• High School/GED or better

• Bachelors or better

Skills

• Oral Communication
• Communication
• Attention to Detail

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well