What are the responsibilities and job description for the Call Center Patient Representative position at Centers for Advanced Urology?
Job Description
Job Description
Description : GENERAL SUMMARY
The Call Center Patient Representative answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information.
Requirements :
ESSENTIAL JOB FUNCTION / COMPETENCIES
Responsibilities include but are not limited to :
- Responsible for acquiring critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere.
- Answers telephones in a professional manner.
- Schedules appointments.
- Takes messages for patients using electronic medical records.
- Verifies and updates patient demographic information.
- Registers new patients.
- Addresses patient requests and inquires.
- Resolves patient concerns.
- Returns calls as necessary.
- Updates registration and insurance information for existing patients.
- Performs other position related duties as assigned.
- Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and / or violations to a supervisor and / or the Compliance Department; and the timely completion the Annual Compliance Training.
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
KNOWLEDGE | SKILLS | ABILITIES
EDUCATION REQUIREMENTS
EXPERIENCE REQUIREMENTS
REQUIRED TRAVEL
PHYSICAL DEMANDS
Carrying Weight Frequency
1-25 lbs. Frequent from 34% to 66%
26-50 lbs. Occasionally from 2% to 33%
Pushing / Pulling Frequency
1-25 lbs. Seldom, up to 2%
100 lbs. Seldom, up to 2%
Lifting - Height, Weight Frequency
Floor to Chest, 1 -25 lbs. Occasional : from 2% to 33%
Floor to Chest, 26-50 lbs. Seldom : up to 2%
Floor to Waist, 1-25 lbs. Occasional : from 2% to 33%
Floor to Waist, 26-50 lbs. Seldom : up to 2%
