Operations Liaison NC-iLIFE

Description

The Operations Liaison will serve all functions of iLIFE operations in the State of North Carolina providing optimal service to Consumers, Attendants, Interns, and the Department of Vocational Rehabilitation and Department of Health and Human Services staff.

Essential Job Functions:

1. Provide exemplary customer service to include but not limited to: consumers, attendants, interns, and government agencies.
2. Ensures compliance with federal, state, local and other applicable rules and regulations in accurately processing program employee’s paperwork and payroll.
3. Responsible for processing payroll, quarterly and year end duties, and printing of W-2s and 1099’s for all North Carolina programs.
4. Onboard clients and workers for all programs including initial outreach, processing forms (W4, I-9, SS-4 etc.), and creating client/worker records in iLIFE’s database.
5. Ensures proper billing and collection of all programs by creating all invoices including; payroll processing, cost share, worker’s compensation and SUTA/FUTA.
6. Process all program time cards and ensure accurate and timely payments.
7. Effectively manage multiple programs while meeting strict deadlines to ensure all service levels are met to contractual standards.
8. Review and produce reporting as needed (i.e. funding file, over budget report etc.).
9. Identifies and advises management of trends, problems, and issues as well as recommended course of action; informs management of new procedures and ideas for continuous process improvement.
10. Ensure documentation is consistently and continuously updated as part of best practice of maintaining documentation
11. Handles escalated complaints, grievances, or concerns related to the North Carolina programs

Qualifications

Required Technical Skills, Experience, Education, and Credentials:

1. Bachelor’s degree/Associate’s degree or equivalent work experience in a related field.
2. Minimum of two years human services operations or related experience.
3. Bi-lingual preferred
4. Understanding of long term care, disabilities, Medicaid, managed care and/or Medicare is desired.
5. A valid Wisconsin driver's license, and automobile insurance with minimum limits of $50,000/$100,000 bodily injury and $10,000 property damage.
6. Access to a personal vehicle and motor vehicle record acceptable to program and/ or contractual requirements

Work Environment and Physical Requirements

The work environment and physical demands described here are representative of those that an employee may experience or must do to successfully perform the essential functions of the job:

1. Ability to work independently in a satellite office and manage all functions necessary to maintain service setting
2. Ability to occasionally travel throughout state of Wisconsin
3. Ability to lift 10-15lbs
4. Ability to work a minimum of 8 hours in a day

This is a general outline of the essential functions of this position and shall not be construed as an all-inclusive description of all work requirements and responsibilities that may be inherent in this position. The employee may be required to perform other job-related duties as requested by the designated work leader(s). All requirements are subject to change over time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

CFI is an Equal Opportunity/Affirmative Action Employer and promotes a Drug Free Work Environment

Salary : $50,000 - $100,000