Information Systems Manager

Description

PURPOSE:

The Information Systems Manager position is an extremely visible position and fully accountable for both business and clinical information systems, information technology, and both revenue and clinical informatics. They must continue to develop and execute our strategic plan, lead special IS/IT projects, and be fully accessible to end-users for both CIS and IT support. This role is very hands-on and will involve assisting with non-technical tasks.

Under direct guidance from the CAO, the Information Systems Manager is fully responsible for maintaining a robust suite of business applications including: AthenaOne EMR, Paycom HRIS, Hybrent IMS, Google Workspace Plus, Azure hosted LIS, JitBit Ticketing, Aircall Call Center, and other less used applications. They must also design, implement, and support our WAN and LAN infrastructure which includes Meraki Firewalls and APs in addition to HPE Switches and a Panasonic PBX. The Information Systems Manager should be proficient in Excel and Google Sheets based analytics and familiar with visual analytic tools such as Tableau or BI. They will be asked to maintain and expand our current analytical reports and also run ad hoc reports for our C-Suite Executives.

The Information Systems Manager ensures the organization is moving towards its mission and vision by collaboratively guiding the company’s Managers, Supervisors, and Leads through IS and IT challenges while directly supervising an internal IT Technician.

ACCOUNTABILITIES AND JOB ACTIVITIES:

Perform Duties To Assist Company Executives, Directors, & Managers

• Implements the overall IS & IT strategy for the organization and is the primary point of contact for 3rd party IS & IT vendors.
• Assists the C-Suite and Administrative Team in the creation and maintenance of analytical reports. 
• Communicates and coordinates efforts to achieve goals and objectives through audits, committees, management delegation and corrective action as required.
• Develops, implements, maintains, and enforces all HIPAA Policies and procedures.

Managers Business Administration Activities

• Works with the Administrative and QA Teams to insure compliance with all regulatory agencies governing healthcare delivery.
• Supports Quality Assurance by assisting them with creating and maintaining QA analytics. 
• Assist in the development of end-user training materials & procedures including written, classroom-led, self-directed and Learning Management System (LMS) content.
• Identifies and thoroughly analyzes problems in administration performance and is able to propose various solutions that implement appropriate technologies and workflow optimizations.

Responsible For Information Systems, Clinical Informatics, and Operational Strategy Oversight

• Manages all Information Systems, Information Technology, Clinical Information Systems, and Analytical activities as needed to meet clinical practice strategic goals.
• Manage software APIs and HL7 Connections/Interfaces.
• Monitors all contracted Information systems support vendors to ensure all service level agreements are met.
• Engage in data-driven problem solving and provide trend analysis to solve organizational challenges.
• Perform annual Security Risk Assessment and PCI-DSS Compliance.
• Proactively seek out new technologies which may positively impact the company’s ability to compete and deliver optimum healthcare.
• Maintain current InfoSec practices to defend information from unauthorized access, use, disclosure, disruption, modification, perusal, inspection, recording, and destruction.

Ensure The Vitality Of The Company Through Constant Innovation 

• Understand people dynamics, organizational strategy, and enact change where needed.
• Actively influences company strategy and business development to make sure employee and patient well being comes first.
• Lead process improvement initiatives focused on improving business performance and employee satisfaction.
• Drive company-wide diversity and inclusion initiatives and ensure policies and practices are applied fairly and consistently across the company.
• Evaluate administrative workflows on an ongoing basis to identify and remove barriers to efficient processes.
• Promote the sharing of best processes and practices across the entire fleet of clinics, ASCs, service lines, and sister companies across the United States.

PERSONAL AND PROFESSIONAL SKILLS:

Responsible for Working in a Professional Manner 

• Attend all mandatory staff meetings per year unless excused as evidenced by documentation.
• Actively participate in performance improvement activities as observed or documented.
• Establish realistic professional goals as evidenced by the annual performance evaluation.
• Actively keep abreast of departmental and organizational activities.
• Demonstrate flexibility in response to unexpected change in workload or situations as observed.
• Serve on committees and/or participates in changes of policies and procedures.
• Support the mission and goals of the company as observed.
• Read all emails within 24 hours during working hours.
• Perform other duties as required.

Demonstrate safe and cost-effective practice

• Consistently adhere to OSHA bloodborne pathogen guidelines; apply universal precautions per company standards as observed.
• Consistently utilize proper body mechanics as observed.
• Accurately complete incident reports within the shift of occurrence and immediately communicate critical incidents to the appropriate person per the organizational chart.
• Consistently allocate resources to reduce waste and minimize costs as observed.
• Consistently complete assigned duties within stated shifts in a timely manner as observed and documented
• Lead process improvement initiatives focused on improving business performance and employee satisfaction.
• Drive company-wide diversity and inclusion initiatives and ensure policies and practices are applied fairly and consistently across the company.
• Evaluate administrative workflows on an ongoing basis to identify and remove barriers to efficient processes.
• Promote the sharing of best processes and practices across the entire fleet of clinics, ASCs, service lines, and sister companies across the United States.

PERSONAL AND PROFESSIONAL SKILLS:

Responsible for Working in a Professional Manner 

• Attend all mandatory staff meetings per year unless excused as evidenced by documentation.
• Actively participate in performance improvement activities as observed or documented.
• Establish realistic professional goals as evidenced by the annual performance evaluation.
• Actively keep abreast of departmental and organizational activities.
• Demonstrate flexibility in response to unexpected change in workload or situations as observed.
• Serve on committees and/or participates in changes of policies and procedures.
• Support the mission and goals of the company as observed.
• Read all emails within 24 hours during working hours.
• Perform other duties as required.

Qualifications

JOB REQUIREMENTS