What are the responsibilities and job description for the Referral Specialist Social Worker position at Centers Plan for Healthy Living/Centers Care Solutions?
SUMMARY
Serves as clinical and consultative support to the Nurse Care Management team. Manages caseload of referrals relating to various psychosocial needs and utilizes a comprehensive network of community based social services to address those needs. Considers a range of risk factors in assessing for safety. Provides education and/or support to caregivers in order to promote the psychosocial wellbeing of the member in their own environment
REPORTING RELATIONSHIPS:
Reports to Social Work Manager and shares a collaborative relationship with the Care Management Team and other departments involved in member’s care.
DUTIES AND RESPONSIBITIES:
Performs an assessment of member specific social, emotional and environmental service needs.
Works with interdisciplinary care team in creating a plan of care for a member to help improve health outcomes.
Evaluates the appropriateness of an ongoing intervention and assesses for the need to continue and/or change the intervention in order to promote best outcome.
Facilitates the referral to the available community resources to support the member’s identified needs.
Promotes the collaborative care relationship between the member, the caregiver and the community resource.
Assists with the coordination of the member's health care and social service needs to optimize measurable psychosocial outcomes.
Establishes and maintains a cooperative flow of communication with the community organizations.
Engages in those activities required to develop and maintain a current database and materials related to community accessible care management resources.
Ensures that all job responsibilities are carried out in compliance with CCS policies, New York State and Federal regulations.
Additional responsibilities may include:
Prepares weekly statistics for reporting purposes.
Demonstrates the primary goal of member satisfaction by interacting positively with members, their caregivers and their providers.
Completes daily activities in a professional, respectful, courteous, confidential, and caring manner.
Develops and maintains a professional collaborative relationship with community partners.
Maintains a comprehensive understanding of the member health contracts associated with members identified as eligible for Medicaid and Medicare.
Maintains a cooperative communication flow relating to the ongoing internal changes within the management processes.
Utilizes a cooperative and respectful presence in the communication, organization and follow thru in a team-oriented environment.
Performs other duties as assigned.
QUALIFICATIONS:
Social Work Masters (MSW) Level Degree required
Proficiency with personal computers and business software (Microsoft Office)
Excellent interpersonal and communication skills
PHYSICAL REQUIREMENTS:
The physical demands described here represent those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job involve normal vision.
Salary : $28