Multi-Site Leasing Consultant  

Castlerock & Rimrock West

Centerspace is looking for an enthusiastic and customer-centric Leasing Consultant to join our team at our beautiful Castlerock & Rimrock West communities in Billings, MT. You will guide your own success by achieving leasing goals and building professional relationships with prospective and current residents. Successful Leasing Consultant demonstrates an unparallel commitment to customer service and resident satisfaction while helping customers find their perfect home. You will report to the Community Leader and your work schedule will be Monday - Friday, 9AM - 6PM(MTN). As part of the selection process, all candidates are required to complete a 35-minute pre-employment assessment once they complete the job application. Completion of this assessment is mandatory for further consideration of your application. Failure to complete the assessment will result in the discontinuation of your candidacy for the position. Want to learn more about the assessment? Click here!

This position is eligible for:

• Monthly Leasing Commissions and Quarterly Renewal Bonuses
• Competitive PTO
• Generous time off - 10 paid holidays, plus diversity day and your birthday
• Paid Caregiver and Paid Parental Leave
• 20% Rent, Parking, and Storage Discount for Centerspace rents
• 32 Paid Hours of Volunteer Time Off
• Medical/Dental/Vision Benefits – 1st of Month Following Start Date
• Centerspace Stock Purchase Plan
• 401(k) match up to 5% per paycheck
• Tuition Reimbursement & Scholarship Program

Summary

Responsible for the rental of apartment units to always ensure maximum occupancy and an exceptional customer experience that promotes optimal retention by performing the following duties personally.

Expectations

Follows already established procedures.  Complies with all internal leasing policies, Fair Housing requirements and all other applicable laws and regulations.  Generally given substantial guidance but expected to be self-directed once trained. Able to follow instructions, prioritize duties and comply with deadlines.

Essential Duties & Responsibilities include the following.  Other duties may be assigned.

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Operational:

• Responsible for managing the sales/leasing funnel at the assigned community(s).
• Produces sales results commensurate with the company’s performance benchmarks.
• Evaluates and has expertise in assigned community(s) competitors’ offerings and pricing by conducting regular surveys and visits.
• Prepares the office and tour path for business.
• Prospect generation through creation of advertising online, business outreach, and other various grass roots campaigns.
• Assists with community social media as directed, following all set standards for quality and frequency provided.
• Provides service to new applicants to help get approval, coordinates leasing documents for move in and performs move in orientation for each new resident.
• Provides excellent service to existing residents for their housing needs.
• Focuses on resident retention, assisting with resident events and appreciation campaigns.
• Communicates and coordinates with onsite and support team as needed to ensure resident needs and experiences are handled with an exceptional level of service.
• Assists with package handling.
• Coordinates communication with residents via phone, email, text, resident portal, resident app, etc.
• Interact professionally with other employees, customers, vendors, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other team members and stakeholders.
• Delivers high level resident satisfaction while maintaining Fair Housing Practices.
• Helps to address and resolve issues.
• Encouraged/Expected to participate in industry appropriate networking groups. Encouraged/Expected to participate in service projects, and to establish and maintain contacts within the community to promote Centerspace.

Financial:

• May assist with administrative duties as directed
• Maintains accurate records in software and files.

Responsible for 40% marketing & sales, 40% customer service, 20% business admin

Supervisory Responsibilities

This role has no supervisory responsibilities.

Equipment Issued

Standard computer package issued. If expected to carry a mobile phone, eligible for monthly reimbursement according to company policy.

Travel Required

Some local travel may be required.

Education & Experience

• Required: High School Diploma, or equivalent.
• Preferred: Background in sales is preferred.

Knowledge, Skills, & Abilities

• Language Skills – Ability to read and interpret documents such as lease documents, safety rules, instructions, and procedural manuals. Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of the organization.
• Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. 
• Reasoning Ability – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills – To perform this job successfully, an individual should be computer literate and have knowledge of Property Management software; MRI preferred; working knowledge of Outlook, Word, and Excel. The ability to use a computer in a professional manner is required.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is frequently required to sit.  The employee is occasionally required to stand, walk; use hands to handle or feel; and reach with arms and hands.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, and depth perception.