Mobile Crisis Dispatcher

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings.

Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION
This is a remote position on a 24/7/365 high volume mental health mobile crisis dispatch team. This position will answer calls from community partners (hospitals, jails, clinics, etc.) and collect demographic and clinical information. This position will work closely with Centerstone Mobile Crisis teams and dispatch Specialists throughout Tennessee, Indiana, Illinois and Florida based on the geographic location of the crisis response request. This shift is 10hr/4days: Wed, Thurs, Fri, Saturday from 7:30a-6p.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Answers calls from community partners, such as hospital, jails, clinics, etc) and maintain a professional relationship with contacts.
• Follows protocols and procedures to dispatch the appropriate mobile crisis dispatch team
• Documents all required information in the appropriate electronic recording system
• Must meet the ethical and clinical standards in compliance with all accreditation of program.
• Actively participates in supervision meetings including quality, training and team meetings.
• Assist in administrative tasks as needed.

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods.
• Ability to understand complex issues, effectively handled multiple tasks as once and evaluate needs.
• Demonstrates high-level customer service skills and professional etiquette.
• Effectively navigate multiple Electronic Record Systems required for documentation

QUALIFICATIONS
Education Level

High School Diploma, GED or Certified Peer Recovery Specialist required.

Years of Experience
Two years of customer service experience preferred.

Certification/Licensure
N/A

PHYSICAL REQUIREMENTS
Standing – 10%
Sitting – 90%
Squatting – Occasional
Kneeling – Occasional
Bending – Occasional
Driving – Occasional
Lifting – Occasional

DISCLAIMER
The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our beliefs toward diversity and inclusion.

Our approach to diversity is simple—it’s about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our employees. It powers our innovation and connects us closer to each other, to our clients and the communities we serve. We strive to create a workplace that reflects the growing world around us, and where everyone feels empowered, safe and welcomed.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.