What are the responsibilities and job description for the Care Coordination Manager position at CenterWell Primary Care?
About Our Culture at CenterWell Home Health
We believe in fostering a culture of collaboration, innovation, and excellence. As a team member, you'll have the opportunity to grow professionally, develop new skills, and make a meaningful impact on the lives of our patients.
Job Summary:
The Patient Services Coordinator is responsible for providing exceptional patient care and support through scheduling coordination, communication, and care coordination. This role requires a strong focus on detail, excellent organizational skills, and the ability to work collaboratively with diverse stakeholders.
Key Responsibilities:
- Scheduling Management: Manages patient schedules, including editing and updating schedules as needed, to ensure accurate and timely data entry.
- Care Coordination: Collaborates with healthcare professionals to ensure effective care coordination and continuity of care for patients.
- Reporting: Generates and reviews scheduling reports to identify trends, issues, and opportunities for improvement.
- Patient Communication: Communicates effectively with patients, including answering phone calls, responding to emails, and completing tasks as assigned.
- Staff Support: Provides administrative support to staff, including answering phone calls, responding to emails, and completing tasks as assigned.
- Clinical Support: Provides clinical support to patients, including performing patient visits and participating in on-call rotation (if clinically qualified).
