What are the responsibilities and job description for the Patient Services Specialist position at CenterWell Primary Care?
About Our Team at CenterWell Home Health
We pride ourselves on creating experiences that put patients at the center. As a leading provider of senior-focused primary care and home health services, we're focused on whole-person health by addressing the physical, emotional, and social wellness of our patients.
Job Overview:
The Patient Services Coordinator plays a critical role in ensuring seamless care coordination and communication between patients, field staff, physicians, and other stakeholders. This position requires excellent organizational skills, attention to detail, and the ability to manage multiple assignments simultaneously.
Key Responsibilities:
- Scheduling Coordination: Coordinates patient schedules, ensures accurate and timely data entry, and updates agent availability in the worker console.
- Communication: Communicates effectively with patients, field staff, and other stakeholders to ensure clear understanding of care plans, schedules, and other important information.
- Care Coordination: Collaborates with healthcare professionals to ensure effective care coordination and continuity of care for patients.
- Reporting: Generates and reviews scheduling reports to identify trends, issues, and opportunities for improvement.
- Schedule Optimization: Analyzes and optimizes patient schedules to ensure efficient use of resources, minimize wait times, and enhance overall patient experience.
- Staff Support: Provides administrative support to staff, including answering phone calls, responding to emails, and completing tasks as assigned.
- Patient Feedback: Collects and responds to patient feedback to ensure high-quality care and service delivery.
