What are the responsibilities and job description for the Care Integration Manager position at CenterWell Senior Primary Care?
R-354391
Major Duties and Responsibilities
- Oversees day-to-day operations, quality chart audit reviews, recruiting/hiring, team management, and overall performance for Care Integration Team associates in the market
- Ensures clinical program integrity at the market level and addresses performance and program improvement opportunities, escalating to Divisional Director as appropriate
- Collaborates with market leader/key stakeholders to design market specific strategies, data analytics, and create action plans that will reduce acute and post-acute care utilization
- Solicits/shares feedback with market leaders on team-based focus with attention given to success and opportunities to improve one care team culture and collaboration on high-risk patient management, at the market level. Effectively prioritizes patients with the market leaders who benefit the most from care management programs
- Initiates and maintains relationships with community partners, including key community organizations, Centerwell organizations (home health and pharmacy), and health care systems for strong clinical collaboration that will improve patient experience and overall population health outcomes
- Accountability to key population health metrics, including quality, utilization and financial measures
Required Qualifications
- A current unrestricted state RN license or Social Work degree / license
- 5 years or more prior nursing, case management, disease management and/or social work experience
- At least 2 years of team management experience
- Experience working in primary care value-based care organizations
- Proficiency in analyzing and interpreting data trends
- Progressive business consulting and operational leadership experience
- Comprehensive knowledge in Microsoft office products
- Must be passionate about contributing to an organization focused on continuously improving customer experience
- Must provide a high-speed DSL or cable modem for home office
- Must have a separate room with a locked door that can be used as home office to ensure you have absolute privacy
- Driving required to community organizations, health systems, and CW centers
Preferred Qualifications
- Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations and assistants
Additional Information
Hybrid Office Workstyle: Combination in home office work and local travel to clinics
