What are the responsibilities and job description for the Supervisor - Clinical Pharmacy Technician position at Centerwell?
Become a part of our caring community and help us put health first
The Supervisor, Clinical Pharmacy Technicians will ensure that pharmacy technician processes and programs are implemented and serves as a resource and subject matter expert for the Clinical Pharmacy Technicians working in their assigned markets. Key areas of focus include (30%) day to day support for Clinical Pharmacy Technician staffing, attendance, performance, training, coaching and oversight of daily activities performed by the Pharmacy Technicians as well as this is a working leader role and 70% of the time will perform the essential duties and responsibilities of the Clinical Pharmacy Technician. The position will work closely with market-level care teams to ensure successful achievement of pharmacy outcome measures.
Supervises day to day performance of Clinical Pharmacy Technicians across the organization.
Oversees day to day job performance, provides ongoing feedback, performs mid-year and annual performance evaluations for Clinical Pharmacy Technicians.
Recruits, trains, and coaches Clinical Pharmacy Technicians.
Coordinates the orientation and training of new employees to the technical functions of assigned tasks.
Routinely meets with Clinical Pharmacy Technicians to review expectations to ensure they are on target to achieve projected goals.
Assures proper procedures for medication adherence outreach, auditing, documenting and reporting as it pertains to STAR measures when applicable.
Develops a training manual for Clinical Pharmacy Technicians as necessary.
Demonstrates commitment to quality and service excellence in all actions as well as written and verbal communications.
Attends scheduled team meetings and provides relevant feedback regarding workflow issues.
Contributing to policy changes, goal setting or making recommendations for improvements.
Develop systems to improve staff productivity and workload efficiency.
Project management and problem solving. Solve problems through critical evaluation of data-based information and continuous improvement efforts that lead to effective quality-based outcomes.
Demonstrates a commitment to CenterWell’s mission, vision and values.
Know and continually review medication brand and generic names, medical terminology, and pharmaceutical calculations.
Attend scheduled team meetings and provide relevant feedback regarding workflow issues.
Assist Integrated Clinical Pharmacists and providers in troubleshooting prescription third party claim rejections by accessing and understanding formulary restrictions, plan limitations, drug utilization review overrides, requesting and completing prior authorization, and / or communicating with plan representatives and / or prescribers to resolve such issues.
Assist Integrated Clinical Pharmacists with chronic disease management scheduling, pre-appointment preparation, follow up tasks for medication reconciliation / education.
Responsible for initiating and following through with patient assistance programs, prior authorizations, formulary exceptions / alternatives, and tier reductions to help patients afford their medications.
Assist in day-to-day tasks as needed and requested by market pharmacist or National Director, pharmacy.
Responsible for interacting with other departments to assist with member problems or questions and act as facilitator to resolve them with regard to medication access.
Use your skills to make an impact
Required Qualifications
Completion of an accredited Pharmacy Technician Program
National Certified Pharmacy Technician
Six or more years of experience as a Pharmacy Technician
Current State Pharmacy Technician Certification and License for cross coverage where needed
Experience and / or ability to work with electronic health record system
Ability to generate and understand data and reports
Minimum 2 to 3 years as team leader, or staff coach / mentor
Preferred Qualifications
Bachelor's degree
Pharmacy Benefit Management experience
Scheduled Weekly Hours
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
58,700 - $70,400 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and / or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline : 04-17-2025
About us
About CenterWell Senior Primary Care : CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.
About CenterWell, a Humana company : CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE : HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options
Salary : $58,700 - $70,400
