What are the responsibilities and job description for the Research Specialist position at Centier Bank?
Minimum Hourly Rate:
Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well.
A Centier Associate is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results.
What are our values? Our Corporate values are Caring, Loyalty, Integrity, Friendship, Fun....who wouldn't want to work for an AWARD-WINNING company that's built on these pillars?
What about the perks? Access to our Marathon Health Clinics which provide FREE visits & prescriptions, Generous Paid Time Off benefit, Tuition Reimbursement, 401K match, Associate Stock Ownership Plan, Daycare Reimbursement, FREE Onsite Fitness Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, Career Growth, Work/Life Balance, AND MORE.
This department typically works Monday-Friday between the hours of 7am-5pm.
Supervisory Responsibilities: None
Summary: The Research Specialist is responsible for conducting research on account transactions, making corrections on transactional errors, and completing correspondence related to such corrections. The individual will respond to inquiries from housing, governmental, and other agencies, verifying deposit accounts and addresses.
Essential Duties and Responsibilities:
- Manage inflow of CRM Case/Workflow requests, faxes, emails to multiple inboxes, incoming USPS mail, and phone calls, ensuring proper prioritization of requests and coordination of work with a team of individual contributors
- Provide copies of requested documents as detailed in Research requests submitted from various sources, ensuring proper authorization for any requests provided directly to clients.
- Complete corrections for checks or deposits posted to incorrect account numbers. This may include extensive research to determine the appropriate account to be debited or credited.
- Complete corrections for checks or deposits posted for incorrect amounts, ensuring proper credit/debit, forwarding relevant information to Items Processing for subsequent adjustments
- Conduct investigations on ATM Deposit Error claims in compliance with Reg E, reviewing the claim, ATM transaction log and ATM balancing records to determine the validity of claims. Complete all client notification as required by Reg E.
- Respond to various inquiries related to account activity – researching missing activity by reviewing teller journals, transaction logs, and other source documents as required by each scenario
- Review and respond, as appropriate, to account information requests from Social Security and Indiana Health Coverage Programs
- Review and respond, as appropriate, to account information requests from other social service agencies, housing agencies, and various lenders, evaluating each request for proper authorization and titling.
Knowledge, Skills, and Abilities:
- Strong PC skills, including Word, Excel, Windows Explorer, and Web-based applications
- Detail Oriented
- Ability to work well in a team environment
- Extensive functional training and flexibility to deadlines and workloads
- Strong Customer Service Skills
- Analytic ability to select methods, compare numbers, or identify appropriate actions to follow
- Efficient time-management skills and the ability to effectively prioritize a variety of tasks
Experience/Education:
- High School diploma/GED
- 1-2 years related experience
Internal Pay Level 6
What do I do now?
- Apply with us!
- Refer this opening to others!
Disability Accommodation Statement
Centier Bank is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If you need an accommodation due to a disability to use our online system to apply for a position at Centier Bank, please call us at 219-755-6160 or send us an email at
Centier Bank is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If you need an accommodation due to a disability to use our online system to apply for a position at Centier Bank, please call us at 219-755-6160 or send us an email at
hrcareers@centier.com
.
Equal Opportunity Employer: Disability/Veteran
Centier Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
Centier Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
Member FDIC
Salary : $19
