What are the responsibilities and job description for the JIRA Administrator position at centier?
Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well.
A Centier Associate is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results.
What are our values? Our Corporate values are Caring, Loyalty, Integrity, Friendship, Fun....who wouldn't want to work for an AWARD-WINNING company that's built on these pillars?
What about the perks? Access to our Marathon Health Clinics which provide FREE visits & prescriptions, Generous Paid Time Off benefit, Tuition Reimbursement, 401K match, Associate Stock Ownership Plan, Daycare Reimbursement, FREE Onsite Fitness Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, Career Growth, Work/Life Balance, AND MORE.
Summary: The JIRA Administrator will be responsible for the configuration, maintenance, and administration of the JIRA software platform. This role involves managing user permissions, configuring workflows, and ensuring the overall efficiency of the system. The JIRA Administrator will work closely with various departments to support their project management needs and ensure that JIRA is optimized to meet the organization's requirements.
Essential Duties and Responsibilities
Configure and maintain JIRA software: JIRA Service Management
Manage user permissions and roles to ensure appropriate access and security.
Create, modify, and manage workflows, custom fields, and dashboards.
Integrate JIRA with other tools and systems to streamline processes and improve efficiency.
Provide technical support and training to users on JIRA functionalities and best practices.
Monitor system performance and troubleshoot issues as they arise.
Collaborate with business units and project management to understand their requirements and implement solutions in JIRA.
Maintain documentation for JIRA configurations, processes, and procedures.
Stay updated with the latest JIRA features and updates to ensure the organization is leveraging the tool effectively.
Other Duties and Responsibilities
Maintain and enhance industry and Centier technology solutions knowledge.
Set standards of excellence by adhering to the Essentials of Excellence and Centier Values.
Exhibit positive energy, enthusiasm, and follow through on duties.
Celebrate successes with the team and the organization.
Play an active role in Centier activities.
Other duties as assigned.
Knowledge, Skills & Abilities:
Solution-driven mindset, with demonstrated ability to work collaboratively with a diverse group of people.
Ability to explain technical concepts and processes clearly to non-technical associates.
Inspire confidence and respect among associates.
Work effectively as part of a team or committee, as well as independently.
Build trusted relationships with internal and external clients.
Strong communication and interpersonal skills, with an emphasis on customer service orientation.
Excellent problem-solving, analytical, and project management skills.
Detail oriented and methodical.
Excellent time management and organizational skills.
Ability to work in a fast-paced environment and an adaptability to change.
Minimum Qualifications:
- Associate’s degree in a related field.
2 years of relevant experience.
Proven experience as a JIRA administrator with a focus on JIRA Service Manager.
Department hours are Monday-Friday 8:00-5:00 CST. The Technical Solutions team is based out of the Corporate Campus in Merrillville, IN.
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Disability Accommodation Statement
Centier Bank is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If you need an accommodation due to a disability to use our online system to apply for a position at Centier Bank, please call us at 219-755-6160 or send us an email at hrcareers@centier.com.
Equal Opportunity Employer: Disability/Veteran
Centier Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
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