What are the responsibilities and job description for the Circuit Provisioning Operations Engineer position at Centific?
Job Description : -
The ideal candidate will have a high level attention to detail, familiar with how an interconnection works, familiar with Network / OTN equipment, Physical and Logical circuit troubleshooting across multiple internal stakeholders, external vendors and time zones, flexible with numerous tracking platforms and sheets, and keen on improvement processes and solutions. Prior experience in a fast-paced environment is preferred with a plus in working in the Telco / Infrastructure field and managing external vendors and datacenters.
Responsibilities : -
Manage circuit move, add, change and disconnection orders (MACDs) life cycle.
Issue Letter of Authorization and Connecting Facility Assignment (LOA-CFA) and loading cross connects orders.
Directly execute or manage local vendor technicians for circuits and cross connect delivery, provisioning and troubleshooting.
Facilitate physical layer installation of network cabling according to cabling matrices.
Physical circuit troubleshooting and fault analysis.
Provide ongoing support of production environment and coordinate with vendors, system owners, and other operations teams in order to resolve any issues.
Responsible for coordinating and tracking requests / orders and providing weekly reports.
Post documentation on each implementation.
Participate in On-Call Rotation for Ad-Hoc troubleshooting between internal teams and external providers
Assist with other regional works during business hours for maintenance related works
Data Accuracy
Inventory Database Improvement Strategy
Circuit Inventory database.
Spares Inventory database.
Create plan for healthy amount of spares at each site / warehouse and trigger request for additional spares when it reaches certain threshold.
Raise Site and Vendor Remote Hands to perform site audits when needed.
Update CDP / Internal documents when requested
Ad-Hoc Tasks
Have ticketing system for tracking all requests(JIRA)
Work with SCM, equipment vendors, and datacenters to manage delivery dates and time windows.
Process Improvement Support
Vendor Support
Initial POC for all Vendor Queries relating to interconnection, troubleshooting
Create Colocation Inbound / Outbound Shipments and track Deliveries when asked
Update internal documentation for all Internet Provider contact and circuit details
Schedule onsite technicians and provide site access requests for all ad-hoc / scheduled activities.
Submit Vendor Remote Hands Requests to support physical works on site
Perform regular audits for all circuits, spares inventory
Key Qualifications : -
2 years experience datacenter or corporate / enterprise IT infrastructure, operating in IT best practices (ITIL), and operating within equipment lifecycle processes.
Experience executing detailed MOPs, technical instructions, following documentation.
Knowledge of relevant technologies - fiber optics, DWDM / CWDM devices, network interface types : form factors and protocols
Strong troubleshooting skills technical, logistical, process, and others.
Experience planning and coordinating with field operation technicians, engineers, contractors, and vendors with Telecom ISP and Colo Providers.
Excellent oral and written communication. Ability to express ideas clearly and provide effective remote technical guidance and troubleshooting.
Basic command-line proficiency in Linux / Unix and any switch OS CLI
Able to work independently with minimum supervision.
Desired, Nice-to-have, Qualifications : -
Experience coordinating / leading junior field operation technicians / engineers, contractors, and / or vendors in a telecommunications working environment.
Experience collaborating across multiple levels and functions.
Anticipate problems in planning and proactively limit project-impacting factors.
Strong documentation skills for technical processes & procedures as well as accurately recording large amounts of detailed data.
Relevant Certifications : Server , Network , A , CDCTP, CDCPM, etc
Location : San Jose, CA
Employment Type : Full-Time
Benefits :
Comprehensive healthcare, dental, and vision coverage
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