Front Desk Concierge

Job Title: Front Desk Concierge

Company Overview:
We are a dynamic start-up in the health and wellness industry, currently in the exciting early stages of establishing our operations. Our mission is to provide exceptional services that promote holistic well-being, and we are looking for a motivated individual to join our team and contribute to our growth and success.

Position Overview:
The Front Desk Concierge will play a critical role in creating a welcoming environment for clients while supporting the day-to-day operations of our business. This position requires a highly organized and tech-savvy individual with excellent technical and interpersonal skills. The ideal candidate will have experience with Mindbody, EHR systems, and Excel, along with a passion for health and wellness. Cash handling, problem-solving, and multitasking are essential components of this role.

Key Responsibilities:Client and Guest Services:

• Serve as the first point of contact for clients, providing a warm, professional, and welcoming experience.
• Manage bookings, appointments, and schedules using Mindbody and other EHR systems.
• Answer client inquiries about services, pricing, and availability in person, over the phone, or via email.
• Provide guidance to clients about available wellness modalities and assist in selecting the right services for their needs.

Administrative and Technical Support:

• Maintain accurate records and databases to ensure up-to-date client and operational data.
• Utilize Excel for tracking, reporting, and operational analysis as needed.
• Handle administrative tasks such as responding to emails, phone calls, and handling inquiries promptly.
• Support the implementation and improvement of workflows and processes to ensure efficient operations.

Cash Handling and Financial Responsibilities:

• Handle cash transactions, including receiving payments, issuing receipts, and maintaining accurate records.
• Reconcile daily transactions and ensure accurate financial reporting.

Facility and Inventory Maintenance:

• Assist in managing inventory and ordering supplies as needed to ensure smooth daily operations.
• Ensure the front desk and reception areas are clean, organized, and stocked with promotional materials or resources for clients.

Promoting Wellness and Services:

• Stay informed on the latest health and wellness trends to align with the company’s mission.
• Actively promote wellness services, packages, and loyalty programs to clients.

Problem-Solving and Team Collaboration:

• Address client concerns or complaints promptly and professionally, escalating when necessary.
• Collaborate with team members and service providers to resolve scheduling conflicts or other operational challenges.

Qualifications and Skills:

• Tech-Savvy: Proficiency with Mindbody, EHR systems, and Microsoft Excel is required.
• Cash Handling: Proven ability to handle cash transactions accurately and responsibly.
• Organizational Skills: Exceptional attention to detail and the ability to manage multiple tasks effectively.
• Interpersonal Skills: Friendly, professional, and customer-focused with excellent communication skills.
• Adaptability: Comfortable working in a fast-paced, start-up environment and willing to take on various responsibilities.
• Passion for Health and Wellness: Genuine interest in the health and wellness industry.
• Problem-Solving Skills: Ability to think critically and address challenges proactively.

Requirements:

• Previous front desk or administrative experience, ideally in a health and wellness setting.
• Demonstrated proficiency with Mindbody, EHR platforms, and Microsoft Excel.
• Proven experience in handling cash transactions responsibly.
• High school diploma or equivalent; additional education in health, wellness, or business is a plus.
• Flexible and reliable with a strong work ethic and positive attitude.
• Must be comfortable with technology and managing software and proven experience.

Compensation and Benefits:

• Hourly Rate: $20 per hour.
• Benefits:
• Opportunity to grow with a start-up business.
• Collaborative and supportive work environment.
• Access to health and wellness services and programs.

If you are tech-savvy, organized, and passionate about health and wellness, we’d love to hear from you! This is a unique opportunity to grow with an innovative company and make a meaningful impact in the lives of our clients.

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $20