What are the responsibilities and job description for the Operations and Customer Service Manager position at Centor?
Production Planning:
- Develop, implement, and maintain production schedules to meet customer demand while optimizing production efficiency.
- Monitor production progress and adjust schedules as needed to address delays or changes in demand.
- Collaborate with operations and quality teams to ensure production timelines and quality standards are met.
- Analyze capacity and resource availability to ensure alignment with production plans.
Purchasing:
- Manage procurement of raw materials, packaging components, and other supplies necessary for production.
- Develop and maintain relationships with suppliers to ensure competitive pricing, quality, and reliable delivery.
- Monitor inventory levels and coordinate with warehouse teams to ensure materials are available to meet production needs without overstocking.
- Negotiate contracts, monitor supplier performance, and address any issues that may arise.
Customer Service:
- Serve as the primary point of contact for customers, addressing inquiries, processing orders, and resolving issues promptly and professionally.
- Communicate delivery schedules, order status, and any potential delays or changes to customers.
- Work closely with the sales team to ensure alignment between customer requirements and production capabilities.
- Build strong, long-term relationships with customers, fostering trust and loyalty.
