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Medical Customer Service Assistant

Centra Care
St. Cloud, MN Full Time
POSTED ON 2/14/2025
AVAILABLE BEFORE 5/3/2025

Job Description

Find your purpose as a Medical Customer Service Assistant with CentraCare. The Medical Customer Service Assistant serves as a primary contact for all patient billing inquiries. Assists patients in understanding billing statements to ensure swift resolution of outstanding balances. Serves as a liaison between the patient, business office and / or payors for all billing matters related to account resolution. This is a fast-paced position, individuals with conflict resolution skills and strong customer service skills tend to thrive in this role.

Schedule :

  • Full-time 80 hours every 2 weeks
  • Mon-Fri 8 : 30a-5 : 00p
  • Work from Home options available after successful in-office training of approximately 6 months

Pay and Benefits :

  • Starting pay is $18.38 per hour; exact wage determined by years of related experience.

    • Pay range : $17.95-$26.94 per hour

  • Full time benefits : medical, dental, PTO, retirement, employee discounts and more!
  • Tuition reimbursement and college grant programs available

    • Qualifications :

  • Experience with use of Microsoft Office applications and related healthcare systems and software preferred.
  • Experience in a medical billing environment working with third party payer, billing, and terminology preferred.
  • Strong written and verbal skills.
  • Excellent communication, listening and negotiating skills and customer relations principles.
  • Ability to prioritize and complete tasks in a timely manner with attention to detail and accuracy.
  • Strong interpersonal human relations skills.
  • Bi-lingual Spanish or Somali a plus.

    • I love working in Medical Customer Service because I have really great co-workers that value our patients and care about them." Donna (employee)

    CentraCare has made a commitment to diversity in its workforce. All individuals including, but not limited to, individuals with disabilities, are encouraged to apply. CentraCare is an EEO / AA employers.

    About the Team

    CentraCare - St. Cloud Hospital has a reputation of being one of the best in the United States!

    Here are just a few of our awards to show you the caliber of coworkers you'll have if you work here.

  • 4-time Magnet Designation
  • 45 in the U.S. on Newsweek's World's Best Hospitals list
  • America's 50 Best Hospitals from Healthgrades
  • Top 50 Best Hospitals by U.S. News & World Report

    • Salary : $18 - $27

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